Patient Safety, Clinical Risk Management Coordinator

Compensation

Salary Range: $60.83 - $87.29 / hour

The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range.

If you are viewing this posting on a job site, please visit our company page and search for the opportunity to view the pay range: https://careers-mycmh.icims.com/jobs

Pay for PRN positions is calculated differently than Full-Time, Regular Part-Time, and Part-Time positions. PRN Rates depend on the position and other factors, including years of experience, or shift commitment according to the department policy. PRN differential is added in certain positions.

Responsibilities

The Patient Safety, Clinical Risk Management Coordinator is responsible for coordinating patient safety and clinical risk management activities and serves as a liaison between patients and Community Memorial Healthcare. The Coordinator acts as a patient advocate, providing a dedicated channel through which patients, patient representatives, families, visitors, staff, and medical staff can seek resolution of care-related concerns to help ensure patients receive high-quality, safe care. This position works collaboratively with clinical and non-clinical staff, Risk Management, Patient Safety, and leadership across the continuum of care to address and resolve patient concerns, identify opportunities for improvement, and implement appropriate solutions.

Qualifications

Required:

- Associate Degree in Nursing (ADN)

- Current California Registered Nurse (RN) license

- Five (5) years of acute care clinical experience

- Proficiency in Microsoft Office applications

Preferred:

- Bachelor's degree

- Experience with patient safety practices and clinical quality improvement methodologies

Essential Functions and Responsibilities:

- Participates in evaluating patient satisfaction with the clinical care experience.

- Investigates, resolves, and documents reported patient concerns and complaints specific to the organization, with the objective of improving patient experience, clinical outcomes, and care processes.

- Investigates each complaint through a comprehensive review process that includes identifying and investigating care-related issues; reviewing medical records and policies; consulting with appropriate leadership, staff, and medical staff; and ensuring timely follow-up with all key stakeholders.

- Ensures efficient departmental workflow by implementing proactive methods for resolving patient complaints through early identification, prompt notification, and timely resolution.

- Communicates information regarding patient care, concerns, inquiries, and compliments to appropriate departments and services to facilitate recommendations for changes in procedures and policies.

- Refers cases for medical staff peer review, as appropriate.

- Maintains the patient complaint and compliment data management program to support analysis and trend identification.

- Demonstrates compliance with the Centers for Medicare & Medicaid Services (CMS) Conditions of Participation regarding patients' rights.

- Assists in referring patients to appropriate services and resources.

- Serves as a resource to staff and leadership regarding patient-related concerns and patients' rights.

- Demonstrates respect for the dignity, well-being, and safety of all patients, patient representatives, family members, visitors, and hospital personnel, consistent with the mission and values of Community Memorial Healthcare.

- Demonstrates a compassionate and caring attitude that positively represents Community Memorial Healthcare in interactions with patients, families, visitors, staff, and other stakeholders.

- Assists the Director of Patient Safety/Risk Management in preparing responses to interrogatories and requests for the production of medical records and policies, as well as coordinating staff interviews.

- Assists in managing legal files, processing and analyzing legal invoices, handling claim requests, and investigating and reconciling patient property losses.

- Assists in investigating complex clinical patient issues, conducting legal research, and addressing ethical concerns, as requested by the Director.

- Demonstrates strong, broad-based clinical knowledge and an understanding of evidence-based practices.

- Demonstrates knowledge of care delivery documentation and related medical record systems.

- Demonstrates the ability to work independently in a time-sensitive environment.

- Demonstrates the ability to greet and interact effectively with physicians, patients, and hospital staff.

- Performs other duties as assigned.

Overview

Nationally Recognized. Community Focused.

Community Memorial Healthcare is proud to earn the 2026 Outstanding Patient Experience Award™ from Healthgrades, placing Community Memorial Hospital – Ventura among the top 15% of hospitals nationwide and one of only 13 hospitals in Southern California recognized for patient experience excellence. Extraordinary patient care begins with extraordinary teams.

View all of our awards and accreditations and learn more about us as you explore career opportunities with a team committed to compassionate, award-winning care.

Community Memorial Health System was established in 2005 when Community Memorial Hospital in Ventura merged with Ojai Valley Community Hospital. It is comprised of these two hospitals along with a network of primary and specialty care health centers serving various communities across west Ventura County. Our health system is a community-owned, not-for-profit organization. As such, we are not backed by a corporate or government entity, nor do we answer to shareholders. We depend on – and answer to – the communities we serve.

Community Memorial Healthcare Benefits

To help heal, comfort, and promote health for the communities we serve, Community Memorial Healthcare takes care of our community of employees so our local community can be cared for. That’s why we provide competitive benefits, along with great career choices, training, and leadership development. Our total rewards package provides benefits that support you and your family’s health and wellness in all aspects of life. From our top tier insurance plans to our employee assistance program, take advantage of what CMH has to offer so you and your loved ones can have peace of mind now and for years to come. CMH is here for you and your family every step of the way.

- Competitive Pay

- Shift Differentials

- In-House Registry Rates

- Fidelity 403(b) Retirement Plan

- Paid Time Off

- Medical (EPO/PPO), Dental, & Vision Insurance Coverage

- Voluntary Worksite Benefits

- Employee Assistance Program Available 24/7 (EAP)

- Tuition Reimbursement

- Public Service Loan Forgiveness (PSLF)

- Recognition programs

- Employee service recognition events

- Home, Retail, Travel & Entertainment Discounts

- National Hospital Week and National Nurses Week celebrations

Community Memorial Healthcare is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We strive to promote an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work in our community.

“We are an AA/EEO/Veterans/Disabled Employer”