Expert Technical Training Instructor (Service Planning and Design)

Requisition ID # 175062

Job Category: Human Resources

Job Level: Individual Contributor

Business Unit: People

Work Type: Onsite

Job Location: Livermore

Department Overview

Known as the People team, the Human Resources (HR) and the Enterprise Change Office (ECO) together, joyfully deliver expertise, resources, and solutions to positively impact our coworkers, company, partners, and hometowns in achieving amazing outcomes.

Position Summary

The Expert Technical Training Instructor for Service Planning and Design prepares and delivers complex technical training, evaluates and reports on student progress and success, and maintains deep subject matter and industry expertise. The role also updates curriculum, learning materials, and assessments so training remains accurate, effective, aligned with business needs, and focused on employee competence. The instructor conducts technical instruction, student evaluation and record keeping, curriculum and assessment maintenance, and research and continuous improvement in partnership with subject matter experts and stakeholders.

Work arrangement: This is an in-person role. The successful candidate's HQ location will be Livermore, CA.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

The hourly rate for this position ranges from $62.01 to $99.51.

Job Responsibilities

- Demonstrate all job responsibilities of a senior instructor.

- Lead safety initiatives and identify new ways to strengthen safety culture.

- Lead very complex Service Planning and Design training courses and other technical disciplines, facilitating independently, effectively, and credibly.

- Serve as a sought-after subject matter expert in Service Planning and Design.

- Mentor and onboard new instructors.

- Maintain a network of internal and external industry experts to improve training techniques and outcomes.

- Implement new training solutions and delivery methods, including virtual learning and web-based training, when appropriate to business and learner needs.

- May provide coverage for the Supervisor during out-of-office periods, as needed.

- Conduct targeted needs analysis and use learner, business, and performance data to identify required curriculum and assessment updates.

- Update and maintain Academy technical training curriculum, instructor and participant materials, job aids, and related learning content within PG&E quality standards.

- Develop, revise, and validate knowledge and performance assessments to measure competence and alignment with course objectives and job requirements.

- Collaborate with subject matter experts, instructors, clients, and stakeholders to translate business and performance objectives into accurate learning content and assessments.

- Facilitate content review and development sessions with subject matter experts and stakeholders and incorporate approved changes into the curriculum.

- Identify training-effectiveness measures, review results, and recommend continuous improvements that reinforce business goals and safe, efficient job performance.

- Manage assigned delivery and curriculum-maintenance work, communicate status, and escalate risks or barriers appropriately.

Qualifications

Minimum:

- High School Diploma or GED

- 5 years related job experience in respective trade

- 3 years’ training experience

- Mastery of skillset in which training will be delivered

- Must obtain PG&E internal training delivery certification requirement within 12 months of job start date

Desired:

- 10 years of experience in Service Planning and Design.

- 5 years of previous adult teaching experience.

- Proficiency using computers and Microsoft 365 tools, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint, to develop and maintain learning materials, collaborate with stakeholders, manage training information, and support course delivery.

- Strong written, verbal, and active-listening communication skills, with the ability to explain complex technical information clearly, facilitate effective learning and content-review discussions, and respond constructively to learner and stakeholder feedback.

- Experience collaborating with committees.

- Instructor experience.

- Experience updating technical curriculum, learning materials, and knowledge or performance assessments using tools such as Author-It and QuestionMark.

- Experience collaborating with subject matter experts and stakeholders to maintain accurate, job-relevant training.

- Knowledge of e-learning and video development or editing.