Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

Customer Service Associate

Location: Vernon, CT

Are you a people person who loves solving problems and making someones day a little easier? Were looking for a friendly, organized Customer Service Associate to join our team in Vernon!

In this role, youll be a helpful point of contact for homeowners and customers, answering questions, resolving concerns, and connecting them with the support they need. If you enjoy building relationships, working with a team, and keeping things running smoothly, wed love to hear from you!

What Youll Do

- Welcome and assist customers visiting the office as needed.

- Respond to customer inquiries by phone, email, and in person with professionalism and a positive attitude.

- Listen to customer concerns, identify their needs, and work toward helpful solutions.

- Assist with billing questions and help resolve customer issues.

- Provide basic troubleshooting and support for product or technical questions.

- Update homeowner and association information in C3 and shared files.

- Partner with community managers, vendors, coworkers, and clients to provide excellent service.

- Assist with general office tasks, including printing, scanning, faxing, and monitoring supplies.

- Help maintain an organized and welcoming office environment.

- Perform other duties as assigned.

Requirements

What Youll Bring

- A high school diploma or GED.

- At least one year of directly or closely related experience.

- A friendly, service-oriented approach and strong communication skills.

- The ability to handle concerns professionally and help resolve conflicts.

- Proficiency with Microsoft Office, including Word, Excel, and Outlook.

- Strong organizational skills and the ability to prioritize tasks and meet deadlines.

- A proactive, detail-oriented mindset and the ability to work independently and as part of a team.

- The ability to handle confidential information with discretion.

- Comfort using general office equipment, including phones, copiers, and fax machines.

- The ability to learn and follow company policies, procedures, and forms.

Work environment: Typical office setting.

Ready to make a difference, one interaction at a time? Apply today and join our team in Vernon!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.