Standards Activation Lead

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Standards Activation Lead is responsible for driving awareness, understanding and adoption of Standards and strategic priorities across the Customer Contact Hub through the design and delivery of business-wide activation activities, leadership forums, recognition programs, roadshows, content and communication channels

Role Type: Permanent
Role Location: 839 Collins Street, Docklands VIC 3008
Work Hours: Full Time (40 Hours/Week)

What will your day look like?

Own Customer Contact Hub (CCH) Communications on our Standards, Transformation and Engagement

- Own the CCH Communication Cornerstones and forward communication plan.

- Create a clear CCH narrative across Standards, strategy, transformation, customer, performance, risk.

- Lead creation of communication experiences that build understanding, engagement and quality, e.g. Roadshows.

- Produce clear, high-quality content for the audience and purpose.

- Equip leaders to communicate key messages confidently and consistently.

- Use the right channel for the message and audience.

Activate Standards and Leadership Priorities

- Turn Standards priorities into practical, engaging activation.

- Connect coaching, onboarding, leadership practices, quality, performance and recognition where it strengthens the message.

- Make expectations clear and show what good looks like.

- Create opportunities to discuss, practise and reinforce key expectations.

- Identify gaps in understanding and work with stream owners to address them.

- Keep accountability for the underlying Standards stream with its owner.

- Ensure leaders and teams understand the Standards and can apply them in practice.

Lead Recognition Activation

- Bring recognition to life across CCH forums and channels.

- Make strong examples of customer and colleague outcomes visible.

- Connect recognition to specific behaviours, Standards and customer outcomes.

- Make recognition simple and practical for leaders and teams to use.

- Support the evolution of CCH recognition in line with enterprise direction.

Drive Employee Listening, Feedback and Improvement

- Own CCH employee listening, including eNPS, pulse checks and targeted feedback activity outside of annual Our Voice surveys.

- Analyse employee sentiment, engagement trends and feedback to identify themes and opportunities including output of Our Voice surveys.

- Provide clear insights and recommendations to leadership to inform priorities and action.

- Create and drive plans to address where appropriate.

- Build feedback and checks for understanding into communication and activation.

- Identify where messages are unclear, misunderstood or not landing.

- Use feedback and evidence to improve future communication and activation.

- Close the loop so people can see where their feedback has made a difference.

- Maintain clear, useful eNPS and employee listening reporting.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Proven experience leading internal communications, transformation communications or business activation in a large, complex organisation.

- Proven experience translating complex strategy, transformation, customer, performance and risk information into clear, practical, actionable narratives.

- Experience designing and delivering high-impact leadership forums, roadshows, campaigns or business-wide communication and engagement activity.

- Experience working in operational environments with an understanding of how communications land.

- Experience using digital, visual or multimedia content to increase reach and engagement.

- Experience with employee recognition, behavioural reinforcement or culture programs.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 127101 .

Job Posting End Date

03/11/2026, 11.59pm, (Melbourne Australia)