About this role
Responsibilities
- Drive business development by identifying, pursuing and securing learning and development opportunities from UEM Group subsidiaries and external clients to achieve revenue targets and expand market presence.
- Develop and manage the business development pipeline, including client prospecting, proposal preparation, pricing negotiations, contract closure and go-to-market strategies.
- Build and maintain strong client relationships by understanding learning needs, recommending tailored solutions and identifying opportunities for repeat business, renewals and cross-selling.
- Lead the end-to-end management of client engagements, ensuring learning programmes are designed and delivered according to agreed scope, timelines, budgets and quality standards.
- Oversee the design and customisation of learning programmes, including training needs analysis, learning objectives, curriculum development and programme effectiveness evaluation.
- Coordinate with internal teams, trainers and subject matter experts to ensure effective programme planning, resource allocation, delivery and project closure.
- Manage commercial and administrative activities, including quotations, purchase orders, invoicing, payment follow-ups, client satisfaction monitoring and revenue performance reporting.
- Collaborate with HR stakeholders and management to align learning initiatives with business priorities, drive a strong learning culture, and support organisational capability development through coaching and continuous improvement.
Requirements
- Bachelor's Degree in Psychology, Human Resources or a relevant field.
- 4 to 6 years of relevant experience in Learning & Development and Talent Management.
- Knowledge of competency management, instructional design, and learning programme delivery or administration.
- Ability to identify business opportunities, understand client needs and develop commercially viable learning solutions.
- Strong project coordination skills, with the ability to manage multiple learning engagements, timelines, budgets and stakeholders.