About this role
Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The worlds leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.
Vistex Associate Support Analyst will be coordinating the software issues reported by customers and document the resolutions. The Associate Support Analyst is an analytical minded, customer oriented individual to support the Vistex software solutions in a fast-paced work environment.
Responsibilities:
- Monitor support queue; track/coordinate multiple support tickets
- Troubleshoot issues by replicating, identifying, diagnosing, and resolving first level software support issues
- Formally document critical resolutions of application bugs
- Create SAP notes (correction documents)
- Follow-up with customers, users, developers, and other departments to ensure logged problems are being resolved
- Apply SAP notes to internal systems
- Learn and understand the application products developed by the business
- Aid in the development of operational tools for the support team
- Performs other duties as assigned
About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference its actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. Its why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up.