About this role
Responsibilities
- Initiate contact with clients through telephone, email, or postal mail to secure payment of past-due invoices.
- Pursue outstanding balances and negotiate resolutions for accounts marked as disputed or delinquent.
- Address client questions and effectively settle issues related to billing and payment status.
- Uphold a standard of professionalism and courtesy in all interactions with customers.
- Accurately record all client communications and finalize payment arrangements in the system.
- Oversee a specific portfolio of accounts to guarantee the timely receipt of funds.
- Periodically audit and refresh client account details to ensure data accuracy.
- Compile and present detailed reports on collection metrics and progress to leadership.
- Keep comprehensive logs of all collection efforts and correspondence with clients.
- Produce analytical reports focusing on account aging, collection performance, and payment patterns.
- Collaborate with Sales and Customer Service departments to identify and solve payment obstacles.
- Contribute to team discussions and actively support initiatives aimed at refining operational processes.
- Utilize multiple communication channels, including phone, email, and WhatsApp, to facilitate payment collection.
Requirements
· Bachelor’s degree in finance, Accounting, or a related field is a plus.
Degree is mandatory
· 1-2 years of experience in collections, accounts receivable, or a similar role.
· Strong communication and negotiation skills.
· Ability to handle difficult conversations and manage customer relationships effectively.
· Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
· Ability to work independently and as part of a team.