Training Services Coordination and Logistics Associate IV

Training Associate IV

Remote, Malaysia

What you get:

- Full-time employment with benefits day one including paid holidays

- Paid Training

- Weekend Off

Requirements:

- Must be at least 18 years of age or older

- Preferably a high school diploma and above

- Must be able to submit a background check and drug test

- Must be able to work 8 hours night shift and Public Holidays from 8PM to 8AM, Mon to Fri

Summary: Facilitating scheduling processes, ensuring efficiency, and maintaining high standards of service delivery

Responsibilities:

- Schedule Management: Create and maintain schedules in accordance with client requirements, demonstrating meticulous attention to detail.

- Technical Proficiency: Possess a strong technical aptitude with the ability to navigate various software applications, including Microsoft TEAMS, Office, and Excel, ensuring seamless integration into scheduling processes.

- Client Interaction: Collaborate closely with clients and other vendors to fulfill scheduling requests promptly and efficiently.

- Adaptability and Responsiveness: Demonstrate flexibility and responsiveness in handling client scheduling requests, ensuring a high level of customer satisfaction.

- Problem Solving: Exhibit strong problem-solving skills and the ability to think innovatively to address challenges that may arise during scheduling processes.

- Quality Assurance: Uphold and enforce quality assurance standards to guarantee the accuracy and reliability of schedules.

- Issue Resolution: Identify and escalate any scheduling issues or challenges to the Delivery Services Manager in a timely and efficient manner.

- Multitasking: Effectively manage multiple scheduling tasks simultaneously in a fast-paced work environment.

- Interpersonal and Communication Skills: Possess excellent interpersonal and communication skills to facilitate smooth collaboration within the team and with clients.

- Customer Service Excellence: Demonstrate strong customer service skills to address client inquiries, ensuring a positive and professional experience.

- Independence and Team Collaboration: Work independently on assigned tasks while maintaining a collaborative approach with team members, fostering a supportive team environment.

Qualifications:

- Minimum of one year of experience in a customer service role, demonstrating a track record of delivering exceptional service.

- Ability to work independently and as part of a team, showcasing versatility and adaptability.

- Good English communication, Good work ethic , good organizational skills, multitasking