Associate Manager, Claim

Responsibilities:

Claim Operations

- Directly manage & handle all claim portfolio, ensure claim to be handled properly and effectively in
- line with WTW policies & procedures
- Assist clients in setting claim strategy, preparation of claim documents, coordination with loss
- surveyor, loss adjuster and negotiation with insurers during claim process
- Proactively cooperate and engage the relevant Business Leaders and the account team for difficult
- and complicated claims and take the role of claim advocate for assigned Clients
- Open dossier for claim notice from clients, follow up and frequently update clients regarding the
- ongoing claim process
- Build up and keep good working relationship with clients, internal stakeholders, insurers and loss
- adjusters
- Analyze data on all claims and produce monthly and occasional Claims Reports for Clients and the
- account team
- Coordinate with Head of Claim to revise and update Claim Procedures as and when required
- Cooperate with the account team and Risk Engineer for in risk survey, risk improvement and loss
- prevention management
- Support the account team to review policy wording to ensure proper coverage for Clients and
- participate in sales meetings for large clients as required
- Manage claim administration including filing, input data into the system and maintaining clients’ documents

Claim advocate

- Client Relationship Strategy: Acting as a trusted advisor on claims
- Managing negotiations and insurer engagement to ensure favorable outcomes.
- Sales Enablement: Supporting the sales team by identifying revenue opportunities through claims.
- Leadership: Serving as a point of escalation for claims handlers and ensuring alignment on claims strategy across teams.
- Outcome Accountability: Personally ensuring that claims are paid as per contract within reasonable timeframes.

Requirements:

- University degree; advanced qualifications in insurance, risk management, or engineering preferred.
- Minimum 10 years of experience in claims settlement, underwriting, or insurance brokerage.
- Proven leadership and mentoring capabilities.
- Strong strategic thinking, problem-solving, and negotiation skills.
- Excellent verbal and written communication in both English and Vietnamese.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Highly customer-oriented with a commitment to advocacy and service excellence.
- Ability to work under pressure and manage multiple high-stakes claims simultaneously.

An equal job opportunity