Technical Analyst_3473

- Customer Support: Serve as the first point of contact for telephony-related issues and inquiries via phone, email, or ticketing system.
- Troubleshooting: Diagnose and resolve basic technical problems related to telephony systems, including hardware, software, and network issues.
- Documentation: Maintain accurate records of all interactions and resolutions in the company's ticketing system. Document processes and solutions for future reference.
- Escalation: Escalate complex issues to Level 2 or Level 3 support teams as necessary, ensuring proper handoff and communication.
- Monitoring: Monitor telephony systems and services to ensure optimal performance and quickly address any alerts or issues.
- User Training: Provide basic training and guidance to users on telephony system features and best practices.
- Collaboration: Work closely with other IT teams to ensure seamless service delivery and support for telephony systems.
- Feedback: Gather user feedback and report common issues or improvement suggestions to management.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board . Let's care for tomorrow.