Field Delivery Manager

We're looking for an experienced HVAC Field Delivery Manager to lead a team of technicians across the South East region , covering London to Portsmouth.

In this role, you'll drive operational performance, ensure contractual commitments are delivered, maintain strong customer relationships, and support the development of a high-performing field team. This is a hybrid role involving regular site visits across the region, remote working, and occasional office attendance. A company car is provided.

How you will do it

- Lead, coach and develop a team of HVAC technicians.
- Ensure contractual obligations, service standards and customer expectations are consistently met.
- Review service contracts and monitor performance against agreed service levels.
- Manage resource planning and workload allocation to maximise productivity and customer satisfaction.
- Build and maintain strong customer relationships.
- Review and approve remedial repair quotations while maintaining business margins.
- Conduct regular site visits to support technicians and ensure service quality.
- Ensure compliance with Health & Safety requirements, including RAMS, PPE, tool management and equipment calibration.
- Monitor operational performance and implement continuous improvement initiatives.
- Collaborate with internal teams to drive service excellence and business growth.

What we look for

- Experience managing field-based engineering or service teams within the HVAC industry.
- Strong technical understanding of commercial and industrial HVAC and refrigeration systems.
- Experience reviewing contracts and delivering against service level agreements.
- Proven people leadership, coaching and performance management skills.
- Strong commercial awareness and customer focus.
- Excellent communication and stakeholder management skills.
- Strong planning and organisational abilities.
- IOSH qualification or similar Health & Safety training is desirable.
- Competent with Microsoft Office and field service systems.
- Full UK driving licence and willingness to travel across the South East region.

What we offer

- Competitive salary and management incentive bonus
- Company car, IT equipment provided
- Life assurance and holiday purchase scheme
- Mental health and wellbeing support
- Learning and development opportunities
- Employee referral programme
- Discounts on Johnson Controls products and services
- Additional voluntary benefits, including cycle-to-work and high street discount schemes

If you're a people-focused leader with HVAC experience and a passion for delivering outstanding customer service, we'd love to hear from you!

#LI-HN1
#LI-Hybrid
#RMDFL