Sr. Key Account Specialist, Open Channel (1 year contract)

This role:
The Sr. Key Account Specialist is responsible for driving sustainable business growth across key drugstore retailers by building trusted partnerships and identifying new opportunities beyond traditional account management.
This role requires a strong understanding of Taiwan’s beauty and mass retail landscape, customer needs, and consumer trends. The ideal candidate is proactive, resilient, commercially minded, and passionate about creating win-win solutions for both retailers and the Open Channel brand.
Working closely with Sales, Marketing, and cross-functional teams, the position will contribute to rebuilding retailer engagement, strengthening channel partnerships, and accelerating brand growth in a highly competitive market

Key Responsibilities:

Key Account Development & Business Growth
• Develop and execute account strategies to achieve sustainable sales growth and strengthen retailer partnerships.
• Build strong, trust-based relationships with key buyers and category managers across assigned accounts.
• Identify business opportunities through retailer insights, consumer behavior, and market trends.
• Proactively recommend initiatives that create value for both retailers and the OC brand.
• Drive sales performance, distribution expansion, and visibility across key channels.

Market Intelligence & Customer Insights
• Maintain a strong understanding of Taiwan's beauty, drugstore, and mass retail landscape.
• Monitor competitor activities, retailer strategies, emerging consumer trends, and category developments.
• Translate market observations into actionable recommendations for internal stakeholders.
• Provide customer and market insights that support business planning, channel strategy, and innovation opportunities.

Retail Partnership & Negotiation
• Lead commercial negotiations with key retailers regarding promotion plans, trade terms, product listings, and business opportunities.
• Effectively manage retailer expectations while balancing company objectives and profitability.
• Navigate challenges and complex discussions with professionalism, persistence, and solution-oriented thinking.
• Establish long-term partnerships based on credibility, trust, and mutual business growth.

Cross-functional Collaboration
• Partner closely with Marketing, Sales Operations, SCM, Finance, and Communication teams to ensure successful execution.
• Collaborate with brand teams to develop retailer-specific business plans and activation proposals.
• Actively contribute ideas and recommendations to improve channel performance and retailer engagement.
• Support team development and foster a collaborative working culture.

Performance Management
• Analyze sales performance, investment efficiency, sell-out trends, and account profitability.
• Utilize data and customer feedback to improve future business plans and execution quality.
• Ensure accurate forecasting, reporting, and KPI tracking to support decision-making.

Requirements:
• Bachelor's degree or above.
• 3-5 years of experience in Key Account Management, Sales, Trade Marketing, or related commercial functions.
• Experience managing major drugstore, mass retail, beauty, or FMCG accounts is preferred.
• Strong understanding of the Taiwan retail landscape and beauty industry dynamics.
• Proven experience in retailer negotiations and business development.
• Experience working cross-functionally with Marketing and Sales teams

Other Qualifications:

Commercial Acumen & Business Insight
• Strong understanding of retailer operations, category management, and commercial drivers.
• Able to identify opportunities and translate insights into actionable business plans.
• Balances long-term relationship building with short-term business objectives.
Customer Partnership
• Builds trust and credibility with customers through consistency, ownership, and professionalism.
• Demonstrates strong influencing and negotiation skills across different stakeholder levels.
• Maintains positive relationships even under challenging situations.
Agility & Resilience
• Optimistic, resilient, and comfortable working in a fast-changing environment.
• Demonstrates perseverance when facing setbacks or business challenges.
• Maintains a positive attitude under pressure and remains focused on solutions.
Initiative & Innovation
• Curious about consumer trends, retail developments, and market changes.
• Brings fresh thinking and new perspectives to account development and channel growth.
• Proactively identifies opportunities rather than waiting for direction.
Teamwork & Collaboration
• Works collaboratively with internal and external stakeholders to achieve shared goals.
• Supports teammates and contributes to a positive team culture.
• Willing to share knowledge, best practices, and market insights.
Language
• English language capability is a strong plus.