About this role
PRIMARY SKILLS
Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals.
Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive.
SharePoint Basics: Understanding of SharePoint site permissions and document libraries.
Identity Basics: Experience managing user accounts in Microsoft Entra ID.
File and Print Services: Troubleshooting, setup
Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications.
ROLE AND RESPONSIBILITIES
Manage daily user provisioning, licensing, and access control settings.
Resolve Level 2 support tickets related to Outlook, Teams, and OneDrive.
Monitor Microsoft 365 service health dashboards and report active outages.
Update documentation for internal IT procedures and user self-service guides.
Assist in standard data migration tasks using native Microsoft utilities.
Configure standard shared mailboxes, distribution lists, and security groups.
Fluent in English, in both oral and written communication
Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.
Experience: 2 to 4 years of hands-on Microsoft 365 administration experience.
Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus.
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply
DESIRABLE SKILLS
Help Desk Background: Prior experience working within an ITIL-based ticketing system.
Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps.
Power Automate: Ability to create simple automated workflows for routine tasks.
Basic Security: Familiarity with multi-factor authentication (MFA) setup processes.
BEHAVIORAL ATTRIBUTES
Customer Focused: Patient, helpful approach when guiding non-technical end-users.
Detail Oriented: Accurate execution of user lifecycle processes and access rights.
Quick Learner: Enthusiastic about mastering new platform features and updates.