About this role
WHAT YOU WILL BE DOING?
Order Management & Execution:
- Process all sales orders from initial receipt, including Indirect-to-Consumer (ITC) checks, through system upload and final submission.
- Prepare monthly replenishment order proposals for domestic and international travel retail (TR) partners.
- Manage seasonal and monthly buys, including order form preparation, consolidation, submission, and confirmation.
- Consolidate sales and inventory data to support monthly buy planning.
- Upload customer assortments and collateral/GWP (Gift with Purchase) orders into the system.
Pricing & Product Information:
- Monitor, collect, and analyze competitor pricing information.
- Validate pricing and review repair claims for accuracy.
- Maintain accurate pricing data in the system, including resolving pricing discrepancies, missing prices, and sample item pricing.
- Provide timely and accurate pricing and product information to customers upon request.
Commercial Administration & Support:
- Review and validate sales incentive results.
- Process and issue Credit Notes and Debit Notes.
- Submit payment requests through SAP and maintain documentation in relevant internal systems.
- Prepare reports for the Finance team and follow up on outstanding payments.
- Collect, verify, and manage ad hoc information requests as required.
YOU NEED TO BE...
- Minimum 2 years of relevant experience in sales operations, order management, commercial operations, logistics operations, preferably in retail.
- Proven experience in sales operations, order management, or a similar administrative/commercial role.
- Sound knowledge in SAP is an advantage
- Exceptional attention to detail and a commitment to data accuracy.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with sales, finance, and external partners.
- Proactive and solutions-oriented, with a continuous improvement mindset.
- Proficient in Microsoft Office applications, particularly Excel.