Customer Service Analyst

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at  Wolters Kluwer , and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

As a Customer Service Analyst , you will support the Order-to-Cash process for Compliance Solutions products and services by managing order processing, invoicing, contract renewals, and customer provisioning activities. Using SAP ECC and other business systems, you will ensure accurate data management, timely invoicing, and seamless customer access to our solutions, directly contributing to revenue recognition, cash flow, and an exceptional customer experience.

Responsibilities

- Process and maintain customer orders, invoicing requests, renewals, and licensing information in SAP ECC, ensuring accuracy and timely execution.
- Monitor and resolve invoicing discrepancies, perform invoice corrections, and support billing activities to ensure proper revenue recognition.
- Provision customer access to products and services using multiple SaaS platforms and billing systems.
- Manage customer documentation, contracts, and supporting records required for order fulfillment and invoicing.
- Reconcile payments, review renewal contracts, and execute reporting activities to support financial accuracy and operational efficiency.
- Collaborate with internal teams through Salesforce and other systems to resolve issues, manage case queues, and support process improvement initiatives.

Requirements

- Bachelor's degree or equivalent professional experience.
- Previous experience in customer operations, order management, billing, data administration, or SaaS-based environments is an advantage.
- Strong attention to detail, analytical thinking, and problem-solving skills.
- Ability to manage multiple priorities, work independently, and adapt to changing business needs.
- Strong organizational skills with a focus on accuracy and operational excellence.
- Comfortable working with large volumes of documentation, data processing, and manual calculations when required.
- Experience with SAP ECC, Salesforce, customer billing platforms, or similar business systems is an advantage.
- Continuous learning mindset with an interest in process improvement, automation, and emerging AI technologies.
- Fluency in English.

Our Offer

- Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
- Yearly performance bonus based on your seniority
- Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
- Corporate Health Insurance
- Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
- Up to 28 days of annual leave based on seniority
- We have a strong Work from Home culture and take into consideration punctual needs and more
- Flexible working schedule. You’ll find the flexibility for balance in your life
- Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.