Workplace Experience Program Specialist - New York City

The Workplace Experience Program Specialist owns employee events, programs, and experience initiatives end-to-end, from initial brief and stakeholder alignment through planning, production, and post-initiative review, and serves as the primary workplace experience partner to our senior leaders. This role is New York, USA-based.

The Specialist operates independently across a varied portfolio of concurrent work, managing vendors, cross-functional partners, and budgets. Success requires the ability to move fluidly between strategic advisory and hands-on delivery shaping the brief with a department head one day, managing a venue walkthrough the next.

Key Responsibilities

Event Planning & Delivery
Own assigned events from end-to-end, from brief through delivery and post-event wrap. The scope, scale, and complexity of what is owned increases with seniority, as does the degree of independent judgement expected at each stage.

- Own end-to-end delivery of employee events, programs, and experience initiatives across the US

- Build project plans, run-of-show documents, and risk plans for complex or large-scale events

- Manage vendor sourcing, negotiations, contracts, and on-site relationships

- Oversee full budget management: forecasting, reconciliation, and reporting

- Coordinate cross-functional support (facilities, IT, People team, etc.) to ensure seamless execution

- Ensure legal and compliance requirements are met across all event-related procurement

Stakeholder Partnership

- Serve as the primary workplace experience partner to department heads and People leadership in the US

- Lead stakeholder briefings and alignment sessions; translate business intent into experience design

- Advise on event strategy: help leadership determine the right format, investment level, and experience goals

- Manage expectations proactively; navigate competing priorities and tight timelines with clarity

Standards & Process

- Apply and uphold our event and experience execution standards; adapt frameworks for the US market context

- Contribute to the development and refinement of global event standards, playbooks, and the service catalog

- Introduce new event formats and experience approaches that raise the bar for employee programming

- Maintain accurate records: post-event documentation, budget actuals, attendance data, and learnings

Data & Continuous Improvement

- Own the US events measurement approach: collect, analyze, and report on experience quality and employee sentiment

- Produce post-event reports and strategic write-ups; link outcomes to broader employee experience goals

- Analyze trends across the US event portfolio to inform future program investment and priorities

Collaboration & Teamwork

- Work closely with the global Workplace Experience team to align the US event portfolio with broader workplace experience strategy

- Partner with the Experience Design team on integrated experiences where events connect to broader business outcomes

- Represent the Workplace Experience function in US-based cross-functional planning forums

What We're Looking For

Genuine passion for employee experience, the ability to operate independently across a varied and concurrent portfolio, and the credibility to partner with senior leaders on experience strategy.

- At least 4-6 years of experience, including ownership of large-scale events or employee experience programs

- Proven track record delivering events and programs from concept through completion- on time, on brand, and on budget

- Strategic thinker who can move between vision and execution without losing either

- Strong stakeholder manager: shapes briefs, manages expectations at leadership level, and advocates for the employee experience

- Comfortable developing playbooks, processes, and standards- both for their own work and as contributions to the broader global team

- Deep knowledge of event production: vendor markets, technical production, and logistics

- Self-directed and adaptable; comfortable owning the full delivery chain independently

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus and equity grant.

The range for the NYC-metro area is: $110,291 - $122,545

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)

Diversity at Rocket Travel by Agoda

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.

Note on general employment requirements

Candidates should be authorized to accept employment in the US from any employer and must be able to work a hybrid work schedule with 2-3 days per week in the stated physical office (unless otherwise indicated).

Equal Opportunity Employer

At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy

E-Verify Program Participant

We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.

For more information, please view: E-Verify Participation Poster (English/Spanish) and IER Right to Work Poster (English/Spanish)