About this role
We are a patient-centered dental practice committed to providing exceptional dental care in a friendly, welcoming environment. The Front Desk Associate is a detail-oriented, organized, and compassionate individual and is the first point of contact for our patients to help ensure a smooth and positive experience for every visit.
Duties
- Greet patients and all visitors warmly and ensure a welcoming and professional front desk environment
- Answer phone calls, schedule and confirm appointments, manage calendars for dental providers
- Collect and verify patient information, including insurance details and medical history updates
- Process payments, issue receipts, and handle billing inquiries
- Maintain accurate patient records in our dental software system
- Ensure compliance with HIPAA and patient confidentiality guidelines
- Handle patient concerns with professionalism and direct issues to appropriate team members
- Support the dental team with administrative tasks as needed
Requirements
- High school diploma or equivalent required; additional administrative or dental certifications a plus
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational and time management abilities
- Professional demeanor and a customer-service mindset
- Previous experience in a dental or medical front office preferred
- Familiarity with dental terminology and insurance processes
- Proficiency in dental software systems and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
Join our team as a Front Desk Associate where you can make a difference in the lives of our patients while developing your career in the healthcare field!
Job Type: Full-time or Part-Time availability
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Ability to Commute:
- Floyd, VA 24091 (Required)
Work Location: In person