About this role
Overview
Location: United States | Remote
The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers. This role serves as a trusted advisor, bringing technical expertise and best practice knowledge to deliver high-quality enterprise solutions that drive customer success.
Your Role Responsibilities — Here's What You'll Do
- Lead requirements analysis and consult on recommended practices for enterprise solutions from both a business and technical perspective, designing solutions that leverage extensive experience and best practice knowledge, while composing and delivering requirements documentation with accurate time-to-completion estimates.
- Lead the demonstration of configured solutions or prototypes, maintaining stakeholder buy-in, managing scope expectations, and building solutions that include configuring application development tools and integrations.
- Test configured solutions to ensure optimal performance, proactively advising customers through their testing process, resolving issues, and controlling project scope throughout the engagement.
- Compose training materials and conduct training sessions that demonstrate end-to-end solution functionality, while developing migration plans utilizing best practices for enterprise solution migrations and transitioning key information to the technical support team.
- Participate in pre-sales opportunities with Sales and Business Development teams, providing technical or industry knowledge toward work estimates and supporting smooth transitions to the engagement delivery team as needed.
- Serve as a trusted advisor to customers, driving future engagement opportunities where appropriate, providing guidance to team members, contributing to team process documentation, and training and coaching internal and external stakeholders on solutions and project methodology.
Role Essentials
- Bachelor's degree or equivalent experience, with demonstrated experience configuring and implementing technical solutions, including skills in scripting, system architecture, or relational databases.
- Excellent oral and written communication skills, with the ability to speak and write with ease, clarity, and impact using a communication style appropriate to the subject and audience.
- Strong investigative and analytical skills, adept at asking probing questions to obtain quality information, combined with the ability to thrive in a fast-paced, deadline-driven environment.
- Strong collaboration skills applied successfully within a team and across departments, with the ability to self-motivate and manage projects to completion with minimal oversight.
- Demonstrated ability to use sound judgment and appropriately escalate issues, with strong organizational and multi-tasking skills; average travel requirements of 30% annually, with unique customer circumstances potentially requiring more.
What We'd Like to See
- Experience working within enterprise software implementations, with a solid understanding of business process analysis and solution design best practices.
- Demonstrated ability to manage customer relationships and stakeholder expectations throughout the full project lifecycle, from discovery through delivery.
- Experience contributing to pre-sales activities including scoping, estimation, and solution demonstrations.
- Proven ability to develop and deliver training materials and sessions tailored to diverse technical and non-technical audiences.
- A continuous improvement mindset with experience contributing to team knowledge bases, process documentation, and internal best practices.
Pay Transparency
The compensation for this role is: USD $99,000.00 – USD $113,380.00 Annually
Benefits
- Medical, dental, and vision insurance
- Unlimited PTO
- 401(k) with company match
- Life and accident insurance
- Employee Assistance Program and wellbeing support
- Lifestyle Spending Account
- Wellness programs, including coaching, movement challenges, mindfulness sessions, and wellbeing breaks
- Sabbatical program
- Employee Appreciation Day (day off)
- Volunteer time off, with 24 hours per year
- Tuition assistance
- Student loan assistance through Candidly
- Online training courses and instructor-led webinars
- Employee recognition program
- Team events and volunteering initiatives
- Birthday and new baby gifts
- Legal and financial guidance through ComPsych
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
#HylandLife
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.