About this role

About Us

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Job role

The HR Operations provides outstanding, comprehensive operational HR support to the Senior HR Business Partner and internal clients across the full spectrum of HR activities. This role ensures compliance with local legislation while delivering exceptional employee experience throughout the employee lifecycle — from onboarding to offboarding, including internal movements, learning & development tracking, engagement coordination, compliance support, and talent management operations. Where required, you will work with other providers and ensure the harmonious delivery of standardized HR services to both People & Culture experts as well as employees.

Responsibilities

- Prepare employment documents, including offers, contracts, and addendums, ensuring proper signature collection and archiving in accordance with local IT systems.
- Assist the local People & Culture Function and People Business Partners with operational tasks and administrative matters, including legal topics.
- Create and manage relevant documents and certificates for immigration offices, family funds, kindergartens, housing searches, banks, and job tickets, etc. ensuring proper tracking and archiving per local policies.
- Facilitate relocation arrangements in collaboration with external providers and maintain effective communication with incoming employees.
- Partner with the local payroll provider to manage employee records, update databases for new hires, separations, vacations, and sick leaves, and assist in payroll preparation by providing relevant data, to ensure efficient People Operations delivery.
- Work closely with the employee data maintenance teams (local and global) to ensure data quality aligns with global standards and supports global technical rollouts.
- Collaborate with global stakeholders, including Recruitment, People Operations, Rewards & Performance and Learning & Development teams.

Employee Lifecycle & Onboarding/Offboarding:

- Coordinate end-to-end onboarding: ensure coordination with new joiner Mentors for IT/access setup, complete onboarding checklists , track probation periods and send reminders for manager evaluations; prepare confirmation/non-confirmation documentation, mood monitoring check during probation period.
- Manage end-to-end offboarding: execute exit checklists, coordinate equipment return, schedule exit interviews, coordinate system deactivation, and prepare exit documentation.
- Process internal transfers between departments/teams, track and report internal movements.
- Track all contract amendments and coordinate with HR SF-EC team and Payroll team for implementation; maintain updated register of contractual modifications.

HR Operations & Systems:

- Implement organizational structure changes in HR systems (SF-EC, TrueHR) following restructuring, transfers, promotions, position changes and reporting line changes; maintain org chart accuracy for both disciplinary and functional line.
- Open and track operational tickets towards shared services teams (Payroll, Benefits, SF-EC); follow-up to closure within SLA.
- Perform regular data quality reconciliation between HR systems, identify and report discrepancies.
- Extract, compile and format standard and ad-hoc HR reports as requested by HRBP or management.
- Monitor leave balances (annual, medical, special); track parental leave and reintegration; report atypical situations.
- Maintain career track records; track employee progress against development plans; prepare status reports.
- Support global project implementation: track deliverables, prepare meeting minutes, follow-up on action items, support change management communications

Internal Communications & Employee Experience:

- Create, update and maintain HR articles on the Self-Service Employee portal (ServiceNow) and dedicated MS Teams channels, together with HRBP.
- Respond to standard employee queries on admin topics.
- Serve as first-line HR support: answer standard employee questions on policies, benefits, processes and documents; triage complex requests; maintain FAQ.
- Prepare and send to employees different reminders and documents for different HR activities
- (eg the ESPP payments documentation);

Requirements

- Professional experience in personnel administration, minimum 2 years.
- Basic knowledge of local labor laws, including legal documentation and social security.
- Experience working in a dynamic, fast-paced environment with changing priorities and multiple stakeholders, preferably within a regional/international shared service center.
- Proactive mindset with excellent customer orientation.
- High attention to detail and discretion with sensitive information.
- Technical proficiency with employee data maintenance tools such as SuccessFactors and Payroll systems.
- Knowledge of Romanian labor law, remote working regulations, and OHS basic requirements.
- Experience with HR reporting and analytics

Skills

- Ability to work independently while effectively collaborating with multiple stakeholders.
- Highly structured approach to work, diligent and reliable.
- Strong communication and collaboration skills.
- Excellent organizational abilities.
- Excellent communication skills in English (minimum C1), both written and verbal.
- Proficiency in additional foreign languages is considered an advantage.
- Strong HR reporting and data analysis skills (advanced Excel, data reconciliation across multiple systems).
- Experience with ServiceNow, or similar HR ticketing and tracking tools is considered an advantage.
- Ability to manage multiple HR operational processes simultaneously with attention to deadlines and compliance requirements.
- Proactive communication skills for internal HR communications (Teams, email, portal content)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow