Order Management Specialist (Industrial Equipment)

Responsibilities / Tasks

For our office in Granollers , we are looking for an Order Management Specialist to support the commercial and operational activities related to our homogenizer business . The successful candidate will be responsible for managing customer orders, quotations, deliveries and service coordination, working closely with internal teams to ensure operational excellence and high customer satisfaction throughout the order lifecycle.

Key Responsibilities

- Manage customer orders from order entry through delivery and invoicing.
- Prepare and follow up on quotations in collaboration with Sales and Technical teams.
- Coordinate order execution with Supply Chain, Operations and Logistics teams.
- Monitor order status and deliveries , providing timely updates to customers.
- Process service requests and coordinate technician scheduling when required.
- Support invoicing activities , including credit notes and related documentation.
- Resolve order-related issues throughout the order-to-cash process.
- Maintain accurate customer and order data in internal systems.
- Collaborate with cross-functional teams to ensure excellent customer satisfaction.

Your Profile / Qualifications

- Degree or vocational training in Administration, Business Administration, International Trade or a related field.
- Minimum 2 years of experience in Order Management, Customer Service, Sales Support or Back Office functions within an industrial, engineering or manufacturing environment.
- Experience managing customer orders, quotations and deliveries.
- Knowledge of ERP systems (SAP experience is a strong advantage).
- Strong organizational and administrative skills, with high attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-oriented mindset with excellent problem-solving skills.
- Strong communication and stakeholder management capabilities.
- Native-level Spanish and advanced English . Portuguese is considered a plus.
- Proactive, collaborative and results-driven approach.

We offer:

- Attractive compensation package aligned with experience and responsibilities.
- Private health insurance plan
- Employee Assistance Program
- Flexible working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team
- Continuous internal training and career development opportunities, both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer 2026 .

Did we spark your interest?
Then please click apply above to access our guided application process.