Service Advisor

FloHawks offers residential, industrial, and commercial customers in the Puget Sound one-stop shopping for a diverse range of sanitary services, including: septic, plumbing, and drain cleaning. FloHawks has earned a reputation over the years, both regionally and nationally (even internationally) as a premier provider of services in its industry. This is made possible by FloHawks' dedicated professionals, who work passionately 24/7 to provide their customers with innovative solutions, services, and products.

Hours - Monday thru Friday from 7am to 4pm

Position Summary

The Outside Sales Advisor (OSA) is responsible for identifying, developing, and securing new commercial business opportunities while maintaining and expanding relationships with existing customers throughout an assigned geographic territory. This role is heavily focused on driving new revenue growth through prospecting, relationship development, customer engagement, and solution-based selling across FloHawks commercial service offerings.

The OSA serves as the face of FloHawks in the field and is expected to actively pursue new business opportunities while delivering exceptional customer service and maintaining strong customer relationships. This position works closely with Project Managers, Dispatch, CSR teams, and Operations to ensure a seamless customer experience from initial contact through project completion.

Primary Objective

Drive profitable commercial revenue growth by developing new customer relationships, expanding existing accounts, and positioning FloHawks as the preferred provider of commercial services within assigned markets.

The Successful Outside Sales Adviser Is

- Focused on revenue growth and business development.

- A highly motivated hunter who actively pursues new business opportunities.

- Protective of the customer experience and FloHawks brand reputation.

- A strong relationship builder with excellent interpersonal skills.

- Comfortable operating in a fast-paced commercial service environment.

- Organized, disciplined, and capable of managing multiple opportunities simultaneously.

- A proactive communicator who follows through consistently.

- Skilled at identifying customer problems and presenting service solutions.

- Adaptable and capable of shifting priorities quickly when business needs change.

- Competitive, goal-oriented, and driven by performance.

- A strong learner and communicator who works effectively with internal teams and customers.

- Focused on long-term customer relationships and account growth.

Outside Sales Advisor Responsibilities

- Prospect daily for new commercial business opportunities within assigned territory.

- Identify, contact, and secure new customer relationships to drive revenue growth.

- Develop and maintain strong relationships with existing commercial customers.

- Conduct customer site visits, operational assessments, and needs analysis.

- Build estimates and proposals within company software systems.

- Follow up consistently on pending estimates and sales opportunities.

- Generate and maintain a strong sales pipeline through ongoing prospecting activity.

- Partner with Project Managers to ensure smooth project transitions and customer communication after the sale.

- Maintain regular communication with customers regarding service opportunities, project status, and additional work.

- Work closely with Dispatch and Operations teams to maintain awareness of scheduling and operational capabilities.

- Assist in identifying opportunities to improve customer experience and operational efficiency.

- Create and maintain weekly and monthly sales activity and performance reporting.

- Maintain accurate customer records, pipeline updates, and sales activity tracking within CRM systems.

- Market and promote FloHawks services to new and existing commercial customers.

- Participate in sales meetings, training, and ongoing industry development.

- Represent FloHawks professionally in all customer and community interactions.

- Promote FloHawks leadership standards in all interactions.

Key Sales Exceptions

- Maintain consistent weekly prospecting activity.

- Drive measurable new commercial revenue growth.

- Increase commercial account penetration and customer retention.

- Achieve monthly, quarterly, and annual sales goals.

- Improve proposal follow-up and close-rate performance.

- Develop long-term customer relationships that generate repeat business and referrals.

- Collaborate effectively with Office and Operations teams to ensure exceptional customer experience

- Maintain high levels of customer engagement and field activity.

Role Clarity

- The Outside Sales Advisor owns revenue generation, prospecting and business development, customer relationships, proposal generation and sales closing, account growth and retention, and pipeline management.

- The Outside Sales Advisor does not own permitting, scheduling and dispatch management, tactical job execution, technician scheduling, inspections, or operational production management.

Skills and Qualifications

- Strong written and verbal communication skills.

- Proven sales, business development, or relationship management experience preferred.

- Commercial service industry experience preferred.

- Excellent organizational and multitasking abilities.

- Strong customer relationship and interpersonal skills.

- Self-motivated with the ability to work independently in the field.

- Strong problem-solving and solution-selling abilities.

- Ability to adapt quickly to changing priorities and customer needs.

- Proficient with Microsoft Office and the aptitude to learn CRM and company software systems.

- Valid drivers license and ability to travel throughout assigned territory.

Customer Experience Focus

The Service Adviser plays a critical role in delivering the Why FloHawks experience. Customers should feel informed, supported, and confident throughout the entire project lifecycle.

The expectation is to communicate clearly, follow through on commitments, respond quickly, maintain professionalism, and deliver a consistent customer experience.

EEO Statement

Liquid Environmental Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.