About this role
Job Description:
- Run and monitor daily operational processes across investment and banking products, including payments, card settlements, account opening, and Instant Access withdrawals.
- Perform daily reconciliations between internal ledgers, banking partners, and card processors, investigating and resolving reconciliation breaks promptly.
- Manage daily bank and cash reconciliations, identifying discrepancies and ensuring timely resolution.
- Review flagged transactions and withdrawals, applying appropriate risk and compliance controls with the accuracy and judgment required for regulated financial products.
- Handle trade accounting, trade settlements, and investment transaction reconciliations.
- Identify operational issues, coordinate timely resolution, and escalate unresolved or critical matters to the relevant stakeholders.
- Monitor daily operational queues and ensure transactions and exceptions are processed within defined SLAs.
- Prepare accurate weekly and month-end operational reports.
- Perform transaction fee and expense calculations and reconciliations, investigating and resolving discrepancies.
- Use data analysis tools such as SQL and Metabase to track operational performance, identify trends, and drive process improvements.
- Collaborate with Customer Support, Risk, Compliance, Finance, Product, and external banking partners to investigate and resolve complex operational cases end-to-end.
- Assist with internal and external audit queries by providing relevant records, reconciliations, and supporting documentation.
- Develop, maintain, and update SOPs, process documentation, and operational runbooks for existing and new processes, ensuring all process changes are appropriately reviewed, approved, documented, and communicated to relevant stakeholders.
Job Specification:
- Minimum 3 years of experience in banking operations, middle-office operations, and/or a related financial services role.
- Working knowledge of bank and cash reconciliations, ledger management, payment processing, and card settlement operations.
- Knowledge of accounting entries and various accounting treatments.
- Strong analytical and problem-solving skills, with excellent attention to detail.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Ability to adapt to changing priorities while maintaining strong organizational skills.
- Excellent written and verbal communication skills.
- A collaborative team player with the ability to work effectively across multiple departments and manage stakeholder relationships.