About this role
JOB SUMMARY
- Act as a system SME to:
Provide technical application insight and thought leadership when it comes to new solution design and best practice
- Provide guidance to system users and stakeholders
- Review and validate our service partners solutions designs, timelines and estimations.
- Partner with the business and technology leadership teams to support a consistent, enterprise-wide customer centric approach to application implementation in order to maximize the efficiency and predictability in line with company strategy and organizational goals.
- Carry out system configuration and work with the application support teams to root cause and resolve any system issues
- Support user training and system testing
- To be successful in this role, you should have extensive experience in WMS, WCS/LMS Integration, and a strong understanding of 3PL warehouse operations and logistics. You should also have excellent communication, problem-solving, and project management skills, and be able to work as part of a team.
JOB RESPONSIBILITIES
- Define business requirements and specifications for WMS software projects
- Help drive implementation and configuration WMS solutions with our partners to meet customer needs and expectations to meet operational and implementation KPIs.
- Optimize warehouse productivity, space utilization, and employee engagement using WMS/LMS/WCS functionalities
- Coordinate software testing, training, and maintenance for new and existing customers
- Collaborate with cross-functional teams and outside partners to integrate WMS with other systems and processes
- Assist, troubleshoot and resolve issues related to WMS software and functionality
- Keep implementation partners and vendors accountable to deliver
- Assist with the development and definition of the quick implementation template and be the leader to launch WMS in quick time for small to medium customer sites
- Document and update standard operating procedures and best practices.
- Provide application support and guidance to WMS users and stakeholders
- Drive adoption of AI and ML through IT partnership and collaboration
- Support application transition/transformation at Neovia
- Performs other responsibilities as assigned, including overnight and international travel.
QUALIFICATIONS
- Bachelor’s degree in computer science or business, or an equivalent combination of related education, certification, and experience.
- Minimum of 5 years’ experience working on new site launches or system implementation projects in the logistics or supply chain industry
- Minimum of 3 years of experience managing large, cross-functional IT projects, with at least 2 years in WMS and/or TMS implementations within the logistics or supply chain industry
- Technical proficiency in WMS software and/or related technologies.
- Supply chain and contract logistics experience and business experience and knowledge
- Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels.
- Customer and on-time deliver focused
- Must have strong analytical skills, ability to work independently, have exceptional interpersonal and organizational skills and pay specific attention to details.
- Excellent written, verbal, and presentation skills with the ability to swiftly shift approach based on audience.
- Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience.
- Ability to establish solid working relationships and partnerships with teams across the organization.
- Ability to operate and influence at a strategic level, maintain composure and professionalism
- Ability to maintain confidentiality of extremely sensitive data at all times.
- Ability and willingness to travel to various warehouse and office locations both Domestic & International (up to 50% of working time).
PHYSICAL REQUIREMENTS
- Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
ADDITIONAL INFO
Pay Range - $110,000 - $120,400
We offer comprehensive medical, dental, vision, life, and disability coverage; tax-advantaged benefit spending accounts; supplemental benefits; retirement savings with a company match.