Medical Assistant – Patient Outreach Coordinator (Part-Time, Senior Living, LA)

Location: In person, Los Angeles, CA (in person in partner communities at least 2 days/week)
Type: Part-time · Compensation: $25-35/hr

About Shapely

Shapely is a rapidly growing clinical practice providing high-quality weight management and chronic disease care to patients wherever they are. We are looking for an experienced Community Engagement Specialist to build relationships and expand our services into senior living communities throughout Los Angeles.Our approach combines virtual visits with physicians and registered dietitians to help patients manage chronic conditions, achieve and maintain a healthy weight, and develop lasting habits that support better health, independence, and longevity.

The role

You’ll be the face of Shapely in the communities we serve. You’ll enroll new residents, set up their remote monitoring devices, and build strong relationships with residents and community staff. You’ll work closely with our providers and support team, and your work will directly shape how patients experience Shapely.

What you’ll do

Patient enrollment

- Educate residents about Shapely’s services and build excitement around meeting with a registered dietitian.
- Walk new patients through enrolling in the program, including providing insurance details, scheduling an appointment and completing intake forms
- Set up and support video visits between patients and their Shapely doctor
- Work with our support team to resolve questions, follow-ups and billing inquiries
- Set up remote patient monitoring (RPM) devices and teach patients how to use them, starting with connected scales for weight-related care

Community engagement

- Visit partner communities in person to meet with resident directors and residents
- Introduce residents to Shapely, answer their questions and build excitement about the program
- Check in regularly so residents and community leaders feel heard and well cared for

Requirements

- Must live in Los Angeles or be able to commute to LA-area communities at least 2 days a week
- Availability for part-time work (16-24 hours/week) with opportunity to transition into a full time role (40 hours/week)
- Preferred: Certified Nursing Assistant, Medical Assistant, licensed vocational nurse, or other exposure to healthcare
- Preferred: Experience working with residents at senior living communities
- Comfortable with technology: you can set up devices, install our app, run video visits, and explain both to patients who may not be tech-savvy
- Warm, patient and outgoing. You like meeting new people and can build trust quickly with patients and community staff.
- Organized and reliable. You can handle enrollment paperwork and insurance details accurately.
- Familiarity with insurance verification and patient intake is a plus
- Experience working with older adults or residential communities is a plus
- Valid driver’s license and reliable transportation

Benefits

- Competitive Pay: $25-35/hour
- You’ll be part of a growing team that’s changing how people get chronic-disease care
- You’ll have room to grow as we add new conditions and programs.
- Mileage reimbursed for travel between communities during the workday.