TPL Caseworker - Little Rock, AR - Onsite

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As TPL Caseworker - Little Rock, AR - Onsite , you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

- Review assigned Medicaid Third Party Liability (TPL) cases and investigate potential sources for recovery of medical assistance funds.

- Research claim histories, insurance information, medical records, computer files, and supporting documentation to determine claim amounts and appropriate next steps.

- Communicate with attorneys, insurance companies, Medicaid clients, providers, and other parties to obtain information and help move cases toward resolution.

- Create, update, and maintain accurate electronic and paper case files, including correspondence, narratives, insurance information, and supporting documentation.

- Complete assigned cases accurately and efficiently while meeting established expectations for quality, productivity, timeliness, and case completion.

What we're looking for

- Experience in healthcare, medical insurance, Medicaid, claims, case management, collections/recovery, subrogation, legal-medical work, or a related field.

- Experience reviewing, researching, or managing medical, insurance, legal, or claims-related cases is strongly preferred.

- Strong analytical and investigative skills with the ability to research multiple sources and identify relevant information.

- Strong written and verbal communication skills, attention to detail, organization, follow-up, and problem-solving ability.

- Proficiency with Microsoft Office and multiple computer systems, with the ability to learn new applications and processes quickly.

What you should expect in this role

- This is a full-time, hourly, non-exempt, on-site position located at the Arkansas Department of Human Services, 700 Main Street, Little Rock, AR 72201.

- The current business schedule is Monday through Friday, 8:00 AM–4:30 PM or 8:30 AM – 5:00 PM.

- Gainwell provides the equipment, systems, and training needed to support you in the position.

- Gainwell offers a competitive benefits package that includes medical, dental, vision, 401(k), paid time off, and opportunities for learning, professional development, and career growth.

- This role supports a production-focused environment where accuracy, quality, case volume, timely completion, and professional customer service are important to success.

- Video cameras are required for all interviews and during the first week of orientation.

The deadline to submit applications for this posting is November 6, 2026 .

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.