About this role
Division: Eskenazi Health
Sub-Division: Hospital
Req ID: 27059
Schedule : Full Time
Shift : Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
## Make a Difference Beyond the Hospital
At Eskenazi Health, every role contributes to improving the health and well-being of our community. As a DME Administrative Specialist, you will help patients access the durable medical equipment and supplies they need to heal, recover, and thrive.
This role is ideal for someone who enjoys helping others, solving problems, staying organized, and working in a fast-paced healthcare environment. You will serve as an important connection between patients, providers, insurance payers, and medical equipment vendors to ensure patients receive the equipment and support they need.
What You'll Do
As a DME Administrative Specialist, you will support patients and healthcare teams by coordinating durable medical equipment, orthotics, prosthetics, respiratory equipment, and other home medical supplies.
Key responsibilities include:
- Assist patients in obtaining medically necessary equipment and supplies.
- Review orders and documentation to ensure completeness and accuracy.
- Coordinate with physicians, clinical staff, vendors, and insurance providers.
- Educate patients and caregivers on equipment use, coverage, and reimbursement requirements.
- Manage scheduling, intake paperwork, and supporting documentation.
- Track equipment and maintain accurate patient records.
- Process charges and support cash handling activities.
- Monitor inventory and help ensure equipment and supplies remain available.
- Serve as a resource to staff regarding equipment, payer requirements, and reimbursement guidelines.
- Help maintain efficient daily operations of the DME Store, including independent oversight when needed.
Qualifications
Preferred:
- Bachelor's degree in Business, Office Management, Healthcare Administration, or a related field.
- One or more years of administrative, office, healthcare, medical equipment, or customer service experience.
- Experience working with medical equipment, healthcare reimbursement, insurance verification, billing, or coding processes.
- Experience in a healthcare, medical office, hospital, rehabilitation, or home care setting.
Why Join Eskenazi Health?
- Be part of a mission-driven organization serving the Indianapolis community.
- Support patients during critical moments in their care journey.
- Work closely with physicians, nurses, therapists, vendors, and healthcare professionals across the organization.
- Develop expertise in healthcare operations, medical equipment coordination, and insurance reimbursement processes.
- Join a collaborative team dedicated to improving patient outcomes and experiences.
Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.