About this role
Job Summary:
The Compliance Coordinator works in a variety of ways to provide support and services that value diversity, are inclusive, and promote cultural sensitivity to individuals experiencing a mental health crisis. This position works collaboratively as a member of a team that includes the consumer, Emergency Services Unit staff, Journey Community Programs, and other community treaters.
Additional services that may be provided by this position include medication delivery and observation, transportation of consumers, social support, connection to services, and providing support and supervision of consumers served by JMHC variety of programs. This person must be able to provide companionship and support to people in distress, model appropriate social interactions and coping skills, assist consumers in identifying natural support systems and help with linking consumers to ongoing community-based resources.
This position on the emergency services team involves mobility throughout the community with a typical schedule of 8:00am – 4:30pm Monday – Friday and the possibility of nights and weekends to meet client's needs. The Compliance coordinator reports directly to the Crisis Stabilization Manager with overall program supervision provided by the Director. The Crisis Stabilization Compliance Coordinator is expected to complete 1,352 service hours within a program calendar year.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.
Duties/Responsibilities:
- Completing compliance monitoring for community members under Chapter 51 Commitments or Settlement Agreements
- Reviewing commitments/ settlements with clients and providers
- Collaborate with providers/ and clients during commitment extensions/ and recommendations
- Provide culturally sensitive community support services in whatever way the individual and his or her treaters deem necessary and appropriate to assist them in getting through a difficult time, with special emphasis on consumer involvement and empowerment. The nature of these duties depends on the nature of the crisis and what the individual requires and shall be developed in concert with the consumer and treatment team. Potential responsibilities may include
- Helping a consumer get engaged into a treatment program or organization
- Aiding with transportation or helping consumers learn the bus system or alternative transportation options/ and limited access barriers
- Assisting consumers with locating community resources
Additional Duties
- Participate in scheduled training and in-services.
- Document contacts in a timely manner.
- Keep up to date with required paperwork and reporting.
- Assume an active role that promotes JMHC’s and the program’s mission, vision and values.
Qualifications
Education and Experience:
Education/Licensure
- Bachelor’s degree in a related behavioral health field with 1 year of clinical experience.
OR
- 4 years of clinical experience with chronically mentally ill persons
ESSENTIAL
- Possession of a valid driver’s license, a favorable driving record, adequate insurance (per state law), and access to a vehicle.
PREFERRED
- Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian).
- Fluent in American Sign Language.
- Experience with use of evidence- based practices in mental health, and substance abuse.
Experience
ESSENTIAL
- Experience in the field of behavioral health.
- Commitment to work toward improving cultural diversity and inclusion.
- Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.
- Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders.
- Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution.
- Ability to communicate effectively (both orally and in writing).
- Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
- Ability to work independently and remain organized and efficient.
- Superior ethics and interpersonal boundaries as evidenced by past experience in community-based work with related professional references.
Physical Requirements:
- Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.
Working Conditions
- In person
- May require evening or weekend hours depending on program and client’s needs.
Population Served :
- JMHC consumers have a wide array of different backgrounds and experiences. Staff is expected to be comfortable working with Individuals with the following.
- Mental Health &/or Substance Use Disorder Diagnosis
- Current Substance Use
- Criminal Backgrounds
- Multi-cultural Identities
- LGBTQIA+ Identities
- Varied Levels of Engagement in Services
Training Requirements:
Orientation training requirement. DHS 31.21(8)(b)
1. Each newly hired staff person who has had less than 6 months of experience in providing emergency mental health services shall complete a minimum of 40 hours of documented orientation training within 3 months after beginning work with the program.
2. Each newly hired staff person who has had 6 months or more of prior experience in providing emergency mental health service shall complete a minimum of 20 hours of documented orientation training within 3 months after beginning work with the program.
3. Each volunteer shall receive at least 40 hours of orientation training before working directly with clients or their families.
(d) Ongoing training requirement.
1. Each professional staff person shall participate in at least the required number of hours of annual documented training necessary to retain certification or licensure.
2. Staff shall receive at least 8 hours per year of Inservice training on emergency mental health services, rules and procedures relevant to the operation of the program, compliance with state and federal regulations, cultural competency in mental health services and current issues in client’s rights and services.
Hiring Process:
- All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)
Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.