About this role
Job Track Description:
- Requires formal education with expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Performs routine assignments.
- College or university degree required or equivalent work experience providing exposure to fundamental theories and concepts.
- Develops skills by performing structured work assignments.
- Uses existing procedures to solve routine or standard problems.
- Receives instruction, guidance, and direction from others.
Functional Knowledge
- Requires a conceptual understanding of theories, practices, and procedures.
Business Expertise
- Applies general knowledge of business developed through education or experience.
Impact
- Impacts the accuracy of own work.
- Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
- No supervisory responsibilities.
- Responsible for developing technical contributions.
Problem Solving
- Uses existing procedures to solve standard problems.
- Examines information and standard practices to make sound judgments.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Attends meetings to record needed changes in service delivery processes and systems.
- Collects data from customers relating to systems and reports issues impacting service delivery.
- Documents basic business functional requirements.
- Obtains clarification from stakeholders for service delivery and/or system change needs.
- Assists with the collection of data required to compile project definitions and cost assessments.
- Helps to create project cost estimates by calculating work hours and required resources.
- Collects Service Level and Operating Metrics data for business operations reports.
- Develops basic knowledge of operating processes, user-based systems, and governing regulations.
- Performs other duties as assigned.
- Complies with all policies and standards.