Director of Operations

DIRECTOR OF OPERATIONS

Director of Operations Responsibilities include, but are not limited to:

- Maintain proper staffing levels to maximize sales;

- Maintain 90+ third party shop scores;

- Manage Office Systems including: cash handling, office management;

- Maximize sales on event day and game day operations including pre/post event activities;

- Achieve or exceed P&L objectives per pre-determined projections and company expectations;

- Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets;

- Maintain the POS and audit operations.

Human Resources

- Ensure correct on-boarding of all employees according to company standards.

- Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met.

- Ensure compliance on all Wage and Hour standards according to city, state, federal and company guidelines.

- Practice company's Open Door policies.

- Monitor workplace to make sure all employees are being treated respectfully.

- Develop employees for advancement.

- Identify employees for promotion and discover unique employee abilities.

- Provide a professional and safe work environment for all employees.

- Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program.

Financial and Business Management

- Perform weekly inventories per company standards.

- Assemble and turn in PACE per pre-determined company standards.

- Perform financial reporting and analysis as directed by superiors.

- Maintain COGs according to company standards.

- Understand and execute all company cash handling procedures including: safe maintenance, deposits, change orders and all banking functions.

- Audit financial operations randomly.

- Maintain POS system for accuracy and efficiency, ring all sales according to plan.

Marketing and Promotions

- Develop and execute weekly and monthly promotions to build the brand and generate revenue.

- Request and utilize collateral to support promotional and marketing efforts.

- Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts.

- Oversee the scheduling and effectiveness of al promotional hours and outings.

- Work with district marketing plan to maximize venue's profitability.

Salesbuilding

- Manage all salesbuilding personnel to accomplish pre-designated goals.

- Constantly monitor and adjust salesbuilding offer as needed.

- Approve and monitor all salesbuilding collateral and outreach efforts.

- Oversee all Salesbuilder sales report reporting.

- Manage salesbuilding systems: check ins, data collection, etc.

Culinary

- Oversee pre-designated BOH systems according to established standards.

- Maintain and monitor all menus.

- Oversee all product chain of custody for all products.

- Maintain all food and supply storage areas.

- Maintain great relationships with all vendors.

- Oversee BOH staffing and BOH crew development.

- Establish and maintain BOH standards including: ticket times standards, expediting operations, etc.

Private Parties and Catering

- Effectively communicate and execute all private parties according to plan including: food service and quality standards, greet procedures, POS and pay out procedures, set up and dcor standards, party rental, supply storage.

- Accomplish the goal of rebooking all repeatable parties.

- Utilize BEOs and reservation system to effectively utilize resources and maximize revenue.

- Provide information to sales team and Director of Sales in a timely manner in order to help book parties.

- Provide feedback to team to update menus, provide better operations and to keep sales team up to date.

- Manage weekly BEO meeting.

Director of Operations Qualifications

- 5-7+ years experience in management of and dealing with large restaurant operations required, multi-unit management a plus.  4 year college degree or equivalent and/or course work in restaurant management preferred.  Must be at least age 21 and speak fluent English.

- Proven ability to lead a team and portray good people management

- Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties.

- Must be flexible and adaptable to change.

- Possess exceptional time management and organizational skills.

- Must be internally motivated and detail oriented and have a passion for teaching others.

- Must be able to work a flexible schedule including days, nights, weekends and holidays.

The Director of Operations position requires the ability to perform the following:

- Moving about the facilities safely and efficiently.

- Carrying or lifting items weighing up to 75 pounds.

- Handling food, objects, products, and utensils.

- Pushing, pulling, bending, stooping, kneeling.