About this role
About the role
The Customer Accounts department at The Guinness Partnership is seeking Rent & Service Charge Officers to join the team based in our Oldham office.
As a Rent & Service Charge Officer, you will ensure that charges are raised and billed accurately in line with policies and procedures, whilst achieving statutory deadlines. This is a full-time (35 hours per week), permanent role, offering hybrid working, blending office-based and home working.
What we are looking for
We are seeking candidates with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential. The role requires clear and effective verbal and written communication skills, along with a confident working knowledge of Microsoft Office applications.
You will be able to demonstrate these essential skills :
- Proven experience of providing excellent customer service.
- Proven experience of setting and reconciling rent and service charges.
- Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines.
- Good oral and written communications.
- Good knowledge of Microsoft Office.
- Demonstrates the Guinness Behaviours.
Desirable skills:
- Experience of arrears prevention and collection.
- Knowledge of income and expenditure accounts.
- Experience of using Oracle Financial, MRI Qube Service or NEC or equivalent systems.
Essential qualifications:
- Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths.
If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role attached profile.
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