Warehouse Operations Specialist

Site Coordinator

POSITION PROFILE

Accountable for daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities

- Responsible for the daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as:

PCs

- Copiers

- Multifunction Devices (MFDs)

- Imaging Equipment

- Mail Equipment

- May be responsible for:

Courier Services

- Reception Services

- Switchboard Operations

- Shipping & Receiving

- Mail Processing and Delivery

- Handles formal customer contact on a daily basis.

- Responsible for the effective implementation and management of RICOH Service Excellence Programs.

- Understands how to operate required equipment and software efficiently to achieve service level agreements (SLAs).

- Achieves profitability goals related to cost of goods by effectively utilizing company materials and supplies.

- May maintain daily routine functions, including:

Creating and completing work orders

- Contractor monitoring

- Inspections

- Reporting facility-related issues

- Providing operational support as needed

- May interact with contracted vendors, facility management, and building occupants.

- May be responsible for office supply inventory management and reordering.

- May be responsible for conference room coordination and A/V equipment resource management.

- Maintains positive internal working relationships with all department employees by communicating professionally.

- Collects and provides data to assigned leadership and customers. May include completion of monthly customer reports with support from assigned leadership.

- Ensures financial responsibilities are met.

- Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

- High school diploma or GED required.

- 1+ years of experience in a related field (B2B and/or technical environment).

- 1+ years of customer-facing work experience required.

- Demonstrated knowledge and understanding of technology.

KNOWLEDGE, SKILLS, AND ABILITIES

- Tactical thinking and problem-solving capabilities.

- Ability to present information to small groups.

- Moderate problem-solving skills.

- Basic customer service skills.

- Basic technical aptitude.

- Basic written and verbal communication skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

- Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.

- Work assignments are varied and require the ability to interpret, comprehend, and apply complex material, data, and instructions, as well as prepare, provide, and communicate diverse information.

- Some physical effort is required. While work may be primarily sedentary, it also involves walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds (e.g., papers, books, files, and small parts).

- Moderate dexterity required, including regular use of basic tools and equipment such as calculators, keyboards, hand tools, and hand-eye coordination tasks.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.