Service Technician - Warehouse Associate

About Gamesman

Gamesman designs and manufactures the parts players touch on casino slot machines: push buttons, dynamic (display) buttons, stepper reels, toppers, LED lighting, tower lights, custom PCBs and connectors. Gamesman is part of the 1HMX family of companies.

Position Summary

The Service Technician - Warehouse Associate spends roughly 80% of their time supporting the repair team on returned printed circuit boards (PCBs) and button assemblies, under the direction of a technician or engineer. The other 20% of the role is warehouse work: receiving, stocking, picking, packing and shipping buttons, reels, LED components and assemblies at Gamesman’s Las Vegas location.

This role suits someone who likes hands-on work, pays close attention to detail, and wants to build electronics repair skills on the job.

Key Responsibilities

Service and Repair (80% of the Role)

- Receive customer RMA items, verify them against paperwork, and inspect returned PCBs, button assemblies and LED boards.

- Troubleshoot complex electronic and mechanical faults using schematics, assembly drawings, Specification Sheets and BOMs.

- Repair RMAs to 'as new' condition, including soldering and component replacement to IPC workmanship standards.

- Assemble, modify, rework and inspect units following verbal and written instructions.

- Run diagnostics and functional tests using test equipment, fixtures and tools.

- Document repair details, parts used and failure trends in Intelex and the ERP system.

- Work with minimal supervision and partner with the department Lead to meet repair deadlines.

- Conduct complex troubleshooting and preventive maintenance on various machines and equipment within the department.

- Collaborate with Quality on product issues, recommend process improvements, and train new employees.

- Follow ESD precautions when handling electronic assemblies.

Warehouse and Logistics (20% of the Role)

- Verify inbound shipments, including freight from the Shenzhen factory and UK headquarters, against purchase orders.

- Pick, pack and ship orders to OEM customers and distributors using ESD-safe packaging.

- Prepare shipping documents and coordinate pickups with freight carriers and parcel services.

- Process ERP inventory transactions and perform cycle counts.

- Safely load and unload vehicles and keep the warehouse clean, organized and safe.

Required Qualifications

- High school diploma or GED.

- Proven experience in service and repair of electronic and mechanical assemblies, including PCB soldering and rework.

- Ability to read Specification Sheets, BOMs, schematics and assembly drawings.

- Strong troubleshooting skills and experience using test equipment and tools.

- Knowledge of the service and repair lifecycle, including handling RMAs and returning items to working conditions.

- Understanding of shipping and receiving processes, including order printing, packing, and deliveries.

- Ability to work with minimal supervision, manage multiple deadlines, and train new employees.

- Strong organization, documentation and communication skills, with close attention to detail and quality.

Preferred Qualifications

- Previous service technician experience with electronic systems or complex machinery.

- IPC-A-610 or J-STD-001 training or certification.

- Experience with slot machines or gaming equipment.

- Experience with Intelex and an ERP system such as SyteLine.

- Forklift certification.

Physical Requirements and Work Environment

- Lift and carry up to 50 lbs; stand, bend and reach for extended periods.

- Perform close, detailed bench work requiring manual dexterity, magnification and color recognition.

- Work in a warehouse and electronics bench environment; wear required PPE and ESD protection.

- Standard weekday day shift, with occasional overtime during peak periods.

Gamesman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.