About this role

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

I f yo u thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

- Proactively reach out to customers to schedule and confirm service appointments

- Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.

- Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs

- Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset

- Overcome objections and present the value of timely service and genuine Subaru care

- Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments

- Collaborate closely with Service Advisors and management to maximize daily shop capacity

- Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

- Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).

- Proven sales or negotiation ability with a track record of meeting or exceeding performance targets

- Exceptional communication, listening, and persuasion skills

- Strong organizational habits and attention to detail

- Energetic, upbeat, and professional attitude

- Ability to multi-task and adapt quickly in a fast-paced environment

- Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

- Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.

- Saturdays : Must be available from 8:00 AM–5:00 PM on a rotating schedule.

- Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

Compensation

- This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

- Medical, Dental and Vision Plans

- Short and Long-Term Disability

- Paid Holidays & Paid Time Off

- Paid Life Insurance

- 401(k) Retirement Plan

- Employee Assistance Plan

- Paid Training

Hiring Requirements

- 18 years or older required

- All potential employees must pass pre-employment testing including a background check and drug screen