About this role
Position Description & Qualifications
Position Summary:
As Serco expands its programs and partnerships in Canada, we are seeking dedicated Resource Centre Employment Specialists to deliver inclusive, front-line support that connects Albertans to employment services and community resources. This role requires strong organizational skills, a client-focused approach, and the ability to engage dynamically with job seekers, community partners, and service providers.
Resource Specialists provide front-end operational and client support, ensuring referrals are actioned quickly, appointments are coordinated, and Job Seekers can access practical, low-barrier assistance while maintaining strong data integrity. This role is essential in connecting Albertans to employment services and community resources efficiently and inclusively.
Core Responsibilities:
- Retrieve and process provincial referrals through Compass promptly.
- Contact Job Seekers to schedule intake and assessment appointments with Case Managers.
- Manage appointment scheduling, send reminders, and coordinate logistics.
- Serve as the first point of contact for walk-in clients, providing navigation and basic support.
- Offer guidance on digital tools such as MyAlberta, job boards, and online forms.
- Facilitate workshops or group sessions to enhance job search and digital literacy skills.
- Maintain accurate and timely data entry in Compass and other platforms.
- Provide retention support and ensure data integrity across all systems.
- Uphold accessibility standards and deliver inclusive, low-barrier services.
- Collaborate with culturally diverse populations and community partners to connect Job Seekers to appropriate resources.
Qualifications:
To succeed in this role, you will need:
- High school diploma (minimum requirement).
- At least 1 year of experience in employment services, digital navigation, or community resource coordination.
- Minimum 1 year supporting digital literacy and job search activities.
- Experience applying accessibility standards and inclusive service delivery, including accommodations for individuals with disabilities – 1 year.
- Ability to work effectively with culturally diverse populations; multilingual skills are an asset.
- Strong client-facing skills, including conflict resolution and empathy, to effectively support walk-in clients and diverse populations.
- Strong organizational and time-management skills to ensure timely service delivery.
- Excellent communication and interpersonal abilities for client engagement and coordination.
- Proficiency with digital tools and platforms, including MyAlberta, job boards, and other digital navigation systems.
- Experience supporting digital literacy, job search activities, and access to community-based services – 1 year.
- Multilingual capacity and/or experience serving culturally diverse populations – 1 year.
- Training in accessibility standards and inclusive service delivery – 1 year.
- Experience generating reports or analyzing trends from Compass or similar systems to improve service delivery and demonstrate impact.
- Ability to provide practical, low-barrier assistance while maintaining data accuracy.
- Experience facilitating workshops or group sessions is considered an advantage.
- Ability to adapt content to meet the needs of Clients with diverse learning styles and barriers.
- Strong communication and engagement skills within group-based learning environments.
Company Overview
Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .