Financial Care Counselor - Duke Lightner Dermatology

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$5000 Commitment Bonus for qualifying candidates!

JOB LOCATION

Duke Lightner Dermatology - 11081 Forest Pines Dr

JOB SUMMARY

We are seeking a  Financial Care Counselor to coordinate outpatient services provided by the Duke Wakefield Dermatology for child or adult; promote access to referral sources from both internal Duke providers and external providers to facilitate the disposition of treatment decisions as appropriate.

JOB DUTIES AND RESPONSIBILITIES

- Coordinate and Facilitate internal and external referrals through multiple sources.
- Assess, review and monitor each client's insurance coverage; obtain prior authorization verification as appropriate.
- Interface with physicians, nurses, referring practitioners and clients' families to coordinate nature of services suggested or provided.
- Compile and keep records for information concerning services rendered to be used for program evaluation.
- Monitor, track and update information about volume fluctuations, average schedule to appointment, referral patterns.
- Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

- Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. Additional training or working knowledge of related business.
- Two years experience working in hospital service access, clinical service access, physician office or billing and collections. Or, an Associate's degree in a healthcare related field and one year of experience working with the public. Or, a Bachelor's degree and one year of experience working with the public.
- Excellent communication skills, oral and written.
- Ability to analyze data, perform multiple tasks and work independently.
- Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
- Must be able to understand and comply with policies and procedures.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.