Manager(Portuguese)

Manager — Accounts Receivable Operations | Portuguese

About the Team

The Accounts Receivable Operations team supports customer-facing finance processes across Portuguese-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities.

The team’s operational scope includes:

- Invoice generation and manual invoicing

- Invoice delivery and digital presentment

- Credit and rebill processing

- Refunds

- Card payments

- Chargebacks

- Unbilled reconciliation

- A/R help-desk support

- Revenue-related processing and adjustments

The Manager will lead a team of approximately 7–8 employees , with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement.

Job Summary

The Manager – Accounts Receivable Operations (Portuguese) leads end-to-end A/R service delivery for Portuguese-language markets.

The role is responsible for ensuring timely, accurate, compliant, and customer-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues.

The Manager serves as an escalation point for complex billing, payment, invoice-delivery, reconciliation, and revenue-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross-functional issues.

The position also has responsibility for people leadership, process improvement, system enhancements, operational controls, and change implementation .

Key Responsibilities

A/R Service Delivery

- Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets.

- Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.

- Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.

- Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.

- Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.

Operational Performance

- Establish clear priorities and allocate workloads across the team.

- Manage capacity and operational coverage.

- Monitor and manage:

SLAs

- Quality

- Turnaround time

- Aging of operational queues

- Identify service-performance risks and coordinate corrective actions.

- Maintain reliable and customer-focused operational delivery.

Exception & Escalation Management

- Resolve complex billing, payment, delivery, and reconciliation exceptions.

- Act as an escalation point for internal stakeholders and regional Finance teams.

- Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.

- Ensure escalations are appropriately investigated and driven toward resolution.

People Leadership

- Lead and develop a team of approximately 7–8 employees .

- Set clear performance expectations.

- Provide coaching and ongoing feedback.

- Support employee development and capability building.

- Manage performance and workload.

- Promote knowledge sharing across the team.

- Train or coordinate training for system, process, and policy changes where required.

Stakeholder Management

- Partner with Collections, Tax, OAL, Customer Service, regional Finance teams , and other relevant stakeholders.

- Develop and maintain productive relationships with key internal and local-country stakeholders.

- Act as a liaison across relevant revenue-cycle organizations to ensure business requirements are understood and addressed.

- Work across organizational boundaries to improve the end-to-end customer experience.

Process & System Improvement

- Identify opportunities to improve departmental processes and procedures.

- Propose and initiate business-process improvements.

- Identify opportunities for system enhancements.

- Partner with relevant organizations to support implementation of system and process changes.

- Support adoption of approved improvements across the team.

- Contribute to sustained operational efficiency and service-quality improvement.

Mandatory Requirements

Based strictly on the supplied role description, the following capabilities are essential:

- Portuguese-language capability appropriate for managing Portuguese-language A/R operations.

- Demonstrated ability to lead and manage an operational team , including workload allocation, coaching, feedback, performance management, and capability development.

- Strong Accounts Receivable operations knowledge.

- Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging .

- Ability to resolve complex A/R exceptions and escalations.

- Experience collaborating with cross-functional Finance and business stakeholders.

- Ability to support reconciliations and revenue-related operational activities.

- Experience identifying and driving process improvements.

- Ability to support system enhancements and business-process changes.

- Strong stakeholder-management and communication capability.