About this role
Minimum Qualifications: (Education, Experience, Knowledge, and Skills):
HS diploma/GED required
A minimum of 2 years in service/warranty/parts or related admin role.
Familiarity with engine systems, service workflows, and warranty documentation.
Proficiency with Word, Excel, Outlook, and Teams; aptitude with [ERP/CRM/tool].
Detail orientation, time management, and clear written communication.
Job Duties and Responsibilities:
Document, process, and file standard warranty claims per policy and SOPs;
maintain complete, accurate records in [ERP/CRM/tool], and escalate any complicated, unclear, or out‑of‑scope items to Level II or Level III as required.
Review service work orders/technician reports and apply correct labor/part codes across vendors; request missing information.
Coordinate with Service and Purchasing to secure documentation, parts, and
scheduling for warranty repairs; track RMAs and parts return to closure.
For PowerSecure claims: apply published policy rules to recommend approve/deny; flag exceptions for Level II/III.
For OEM claims: compile supporting evidence and submit to vendors per each
OEMs requirements; track through acceptance/credit issuance.
Monitor in‑process claims daily to ensure SLAs are met, update queues, notes,
and stakeholders.
Receive and code warranty credits; partner with accounting to reconcile
statements and open items.
Maintain compliance with documentation/retention standards; support internal and vendor audits.
Identify simple defects/recurring issues and route to Quality/Engineering via
standard process.
Complete other warranty‑related tasks assigned.
Physical Demands and Work Environment:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part, the work environment includes ambient room temperatures, well lit work areas and traditional office equipment as found in a typical office environment. The performance of this position may occasionally require exposure to the warehouse area where certain areas of the warehouse require the use of personal protective equipment such as safety glasses and hard hats.
About Us:
PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.
Join Our Power Team!
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
Medical, dental, vision and life insurance coverage
Competitive pay and a matching 401 (k) plan
Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
Flexible spending accounts/Health savings account
Wellness Incentive Programs
Employee Referral Program
Tuition Reimbursement
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. This position is not open to third party recruiters.