Gourmet Food Server, Kusa Nori

Summary Statement:

The Gourmet Food Server is responsible for creating the overall dining experience for our guests. The role will be accountable for interacting with guests, taking food and beverage orders and ensure an exceptional guest experience.

Primary Job Duties: Includes but is not limited to:

- Take guest orders, making recommendations based on guest questions and preferences.
- Deliver food beverages, including alcoholic options to guests.
- Maintain knowledge of house drink selection and menu items.
- Greet and welcome all guests in a professional manner upon seating.
- Establish the pace of the meal in accordance with the table’s individual needs.
- Anticipate guest needs and acknowledge special requests and act.
- Ensure table side food service and quality presentation.
- Present guest with their check and bid them farewell upon departure.
- Maintain a clean, sanitized and organized work area.
- Provide proper communication and promptly resolve guest issues.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned.

Qualifications: Includes but is not limited to:

- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

- Ability to effectively communicate in English.
- Fluent in more than one language including Chinese.
- Sommeliers Certification or similar professional beverage certification(s).
- Knowledge of Chinese cuisine.
- Previous working experience in a large, luxury resort setting.

Minimum Education and Experience:

- At least six months of Food Server experience in a high volume, upscale dining environment.
- Ability to work varied shifts, including nights, weekends and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- At least 21 years of age.

Certificates, Licenses, Regulations:

- Proof of eligibility to work in the United States.
- Position required licenses:
- Alcohol Awareness Card
- Non-Gaming Card
- Food Handler Card

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- How is work typically performed? Typical restaurant/bar environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

- Everyone is an Ambassador –No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety –If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security –If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS –If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience –If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.