Support Specialist, Accounting

The Support Specialist, Accounting is responsible for helping R365 customers with all R365 software accounting functions. This position manages pertinent customer communications through tickets, live chats, and phone calls.

Responsibilities

- Prompt customers for information necessary to troubleshoot problem reports

- Identify solutions to problem reports and deliver them to customers

- Help customers understand R365 software accounting functions

- Route non-accounting customer issues to appropriate teams and team members

- Diagnose and document software defects and escalate them to Accounting Support Lead or Manager

- Participate in live chats

- Coordinate and facilitate live screen shares with customers

- Manage personal queue of customer tickets

- Identify gaps in company self-help documentation

- Train and mentor new team members at the request of Support management

- Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.

- Other duties as assigned.

Qualifications

- Professional and / or academic accounting experience

- High attention to detail

- Excel knowledge

- Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs.

- Flexible and adaptable based on the needs of the client and internal team

- Solution oriented mindset with ability to articulate under pressure

- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation

- Strong technical aptitude with experience communicating across multiple platforms

- A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

- Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred

- Restaurant Industry Experience

- Strong understanding of general business principles

- Previous experience in a Support Role

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.

Internal Employees - R365 is committed to growing talent from within.  If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement.  Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our  pay practices.