Operations Manager

- Are you bored in your current role because you have outgrown it and no one has handed you something bigger?

- Do you feel overlooked, doing the work of a leader without the trust, the authority, or the credit?

- Are you tired of being micromanaged when you know you could run it better on your own?

If you answered YES, this role was built for you. Keep reading.

ABOUT MOTHERSHIP

Mothership Coffee Roasters is a Las Vegas specialty coffee company built around community, human connection, and being a force for good. We roast our own coffee and run seven cafés, a commissary, and a roastery, serving guests across retail, online, and wholesale. Our catering and events business brings that same experience to conferences, corporate offices, and private events across the valley. We have grown fast, and we are building the systems to grow profitably from here.

THE ROLE

This is a new, senior operations role and a true business-owner seat. The Operations Manager leads our commissary and our catering and events operations and is accountable for how they perform and earn, and coordinates with our roastery. Our Commissary Manager, Event Logistics Lead, Repair & Maintenance Tech, and delivery team report to you. You work hand in hand with our Head Roaster, who keeps day-to-day authority over roasting, so every café, catering, and event order gets its coffee on time. You will run budgets and a P&L, own inventory and cost control, and build the systems that make us faster, more consistent, and more profitable. Our Sales team wins catering and event business, writes the proposals, and creates the Brew Event Order (BEO); you make sure every order is supplied, executed flawlessly, and paid on time.

WHAT YOU’LL OWN

- Commissary & Production Management: Oversee commissary operations to ensure full, on-time fulfillment across all cafés, wholesale, and catering accounts; drive performance against COGS, labor budgets, waste, and quality standards.

- Roastery & Cross-Department Coordination: Partner closely with the Head Roaster to align production and staging of coffee and cold brew with event and retail demand.

- Event Operations & BEO Execution: Review and operationalize Banquet Event Orders (BEOs) for drop-off and full-service events; lead multi-point verification timelines, venue coordination, and rapid post-event reporting.

- Logistics, Delivery & Warehouse: Direct warehouse staging, fleet routes, vehicle inspections, and delivery schedules to ensure seamless transport across all locations and event venues.

- Financial & Inventory Oversight: Own the P&L and budgets for the commissary and catering/events; track margins, manage end-to-end inventory systems, and execute cost-saving initiatives.

- Billing & Vendor Compliance: Manage post-event billing within 48 hours, oversee accounts receivable escalations, and maintain compliance standards across enterprise client portals (e. g., Coupa, major hospitality/resort systems).

- Team Leadership & Development: Directly manage and develop the Commissary Manager, Event Logistics Lead, Maintenance Tech, and delivery staff, fostering cross-training and bench strength.

- Continuous Improvement & Strategy: Establish scalable SOPs, operational dashboards, and cross-functional handoffs; collaborate with Sales and executive leadership to ensure new revenue streams are operationally viable and profitable.

WHAT SUCCESS LOOKS LIKE

- Commissary- Waste, COGS, and labor against budget; quality and production standards met

- Roastery Coordination- Final BEOs distributed to the roastery 72 hours before events; event coffee supply confirmed and fulfillment timing met

- Catering & Events- Catering & Events margin and cost-to-sale; event issues logged and resolved; 72-hour BEO notice standard met

- Billing & Cash- Invoices issued within 48 hours of the event; collections follow-up at Day 15 and Day 30; first-pass invoice acceptance

- Team- Regular one-on-ones and scorecards for every direct report; a developed bench in every area

- Growth & Systems- Documented SOPs live for each area; new revenue and cost-savings initiatives delivered each quarter

WHAT YOU BRING

- Experience: 5+ years in F&B operations (commissary, catering, events, roastery, or hospitality) with hands-on logistics management.

- Leadership: Proven track record of managing and coaching teams—including department leads—with strong cross-functional collaboration skills to influence partner teams (e. g., roasting, sales).

- Financial & Inventory Acumen: Experience owning a P&L, managing food and labor budgets, tracking COGS and waste KPIs, and running end-to-end inventory and basic invoicing/collections workflows.

- Process & Systems: Demonstrated ability to build scalable SOPs, solve fast-moving on-site problems, and improve operating margins.

- Tech Stack: Proficiency in Google Workspace, Slack, and Asana; experience with Square, QuickBooks, and inventory systems preferred.

- Logistics & Physical Demands: Valid driver’s license with willingness to travel between sites; ability to lift up to 50 lbs, stand for extended periods, and work flexible hours (early mornings, evenings, weekends).

- Certifications: Current Food Handler card required; ServSafe Food Protection Manager certification (company-sponsored upon hire).

Nice-to-Haves

- Background in specialty coffee roasting, commercial baking, or high-volume commissary production.

- Familiarity with Coupa, enterprise vendor portals, and tax-exempt documentation.

- Experience navigating compliance and load-in standards at major convention centers and resort venues.

COMPENSATION & BENEFITS

- $84,000/ annual

- Medical, Dental, and Vision coverage (full-time benefits)

- Employee discount

- The Launchpad Program: At Mothership we invest in where you're going, not just where you are. As a team member you'll have access to our Launchpad Program, which includes skills development resources, mentor connections, a defined internal growth pathway, and a community that celebrates your wins inside and outside of work.