Computer Support Specialist II

MODULE X SOLUTIONS is a rapidly growing modular manufacturing business that serves marquee corporate and government customers in renewable energy, network infrastructure, battery storage, telecommunications, petrochemical, utility, transportation, and other verticals. We design, engineer, and manufacture products to our customers’ specifications. We are a proud Shreveport-based company working to support our employees and our community. Check us out at www.ModuleXSolutions.com, and we hope you will consider applying to build your career and future at MXS!
 
JOB SUMMARY:
Module X Solutions is seeking an IT Support Technician II to join our small, dynamic IT team. Reporting directly to the IT Manager, you will provide intermediate-level technical support and assist with IT operations in a fast-paced manufacturing environment. This role combines hands-on technical support with significant physical tasks, including installing equipment and running network cables, to ensure the seamless operation of our IT infrastructure.
The assigned work schedule is based on operational coverage needs and may vary to support business operations. This position may be required to participate in a rotating on-call schedule to respond to urgent IT issues outside assigned work hours.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
·         Resolve employee IT requests involving hardware, software, printing, and network connectivity. Prioritize issues affecting production and business operations and escalate complex or unresolved problems to the IT Manager or designated support providers.
·         Document requests, troubleshooting steps, and resolutions in the ticketing system. Communicate progress to employees, maintain technical procedures and knowledge-base articles, and provide clear handoffs for unresolved issues when transferring responsibility.
·         Install, configure, deploy, and maintain desktops, laptops, printers, peripherals, and other IT equipment in office and manufacturing environments. Support phones, mobile devices, barcode scanners, label printers, conference-room equipment, and shop-floor workstations as assigned.
·         Coordinate changes that may interrupt business or production operations with the IT Manager and affected departments and obtain required approval before implementation.
·         Install, label, and troubleshoot network cabling; assist with switch configuration and connectivity troubleshooting under established procedures and IT Manager direction.
·         Assist with Windows Server support, including assigned user access, file-sharing, and routine troubleshooting tasks. Support Windows 11 endpoints and any remaining legacy Windows endpoints in the environment.
·         Provide installation, access, and initial troubleshooting support for Microsoft 365, SharePoint Online, Power Apps, Sage 100 Advanced, and Autodesk Vault/Inventor. Coordinate advanced application, configuration, or development issues with the IT Manager or vendors.
·         Assist with employee onboarding and offboarding, password resets, multifactor authentication, and approved account and access changes according to established procedures.
·         Assist with endpoint updates, software deployments, and approved security controls. Protect confidential information and promptly report suspected security incidents to the IT Manager.
·         Maintain IT equipment inventory and assignment records; prepare equipment for employees; coordinate repairs and warranty service; and assist with secure equipment retirement under established procedures.
·         Provide user guidance and training, and assist with IT projects, system upgrades, and other related duties as assigned.
·         The role requires hands-on equipment installation and cabling and may involve lifting or moving hardware weighing up to 50 pounds, climbing ladders, bending, reaching, and working in areas with dust, noise, and temperature variations. Perform these activities using appropriate safety procedures and equipment. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
 
QUALIFICATIONS:
Work Experience: 
·         Minimum of 3 years of relevant IT support experience, including independently troubleshooting hardware, software, and network issues in a Microsoft environment. Manufacturing experience is preferred but not required.
 
Technical Skills: 
·         Proficiency in Windows 11 troubleshooting, configuration, and common desktop hardware support; familiarity with legacy Windows environments is helpful.
·         Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint Online.
·         Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, and the ability to install and troubleshoot network cabling.
·         Ability to troubleshoot systematically, manage competing requests, communicate clearly with nontechnical employees, document work, and recognize when escalation is needed.
·         Ability to work independently during assigned coverage hours and collaborate with the IT Manager and other support resources.
·         Experience with Windows Server, account administration, Power Apps, Sage 100, Autodesk Vault/Inventor, or similar ERP and CAD systems is preferred but not required.
Education: 
·         Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent relevant experience. CompTIA A+, Network+, relevant Microsoft certifications, or similar credentials are a plus but are not required.
WORK ENVIRONMENT:
While performing the duties of this job, the employee sometimes works near moving mechanical parts and is occasionally exposed to excessive noise, extreme heat, extreme cold, and heights.  When participating in activities on the shop floor, the noise level in the work environment is typical for a fabrication shop and ear plugs may be used as necessary.
 
DISCLAIMER 
The employer shall, in its discretion, modify or adjust the position to meet the company’s changing needs. 
This job description is not a contract and may be adjusted as deemed appropriate at the employer’s sole discretion. 
 
Module X Solutions, LLC. is an equal opportunity employer.  Minorities / Females / Veterans / Disabled 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 
 
All qualified applicants must be authorized to work in the United States.