Manager of Employee Relations and Analytics

Under minimal supervision and administrative direction, the Manager of Employee Relations and Analytics is responsible for the core areas of employee relations and workforce analytics at Tucson Airport Authority (TAA). The Manager of Employee Relations and Analytics handles complex employee relations matters, conducts workplace investigations, recommends actions by TAA leaders on employee relations matters, and analyzes and interprets workforce data to support informed decisions related to hiring, retention, compensation, performance, and talent strategy. This position also serves as a trusted advisor to TAA leadership and the People Operations team on employee relations, performance management, policy interpretation, workforce trends, and other sensitive employment matters at Tucson International Airport (TUS) and Ryan Airfield (RYN).

Essential Functions:

The following functions and all other functions not included in this job description are to be performed in the best interests and for the greater good of TAA.

- Support and advocate for TAAs Mission, Vision, Guiding Principles, and Strategic Plan and act as a champion and role-model of TAAs Cultural Fundamentals; assist in the delivery of the TAAs Strategic Plan goals and objectives.

- Serve as the advisor to leaders and People Operations team on complex and sensitive employee relations matters.

- Provide guidance on performance management, corrective actions, conflict resolution, workplace conduct, policy interpretation, and employee concerns.

- Conduct and oversee workplace investigations, ensuring matters are addressed based on available evidence, objectively, consistently, thoroughly, and timely.

- Represents TAA in employment actions involving team members, including recommending appropriate corrective and disciplinary actions up to and including termination; ensures actions are administered consistently and in accordance with TAA policies, disciplinary processes, and applicable due process requirements, all in consultation with TAA Legal Services.

- Develop and maintain workforce reporting and analytics that provide leaders with meaningful visibility into key people trends.

- Recommend and develop dashboards, recurring reports, and executive-level summaries that translate complex data into clear and actionable information.

- Analyze workforce data, including turnover, retention, internal movement, performance, workforce composition, employee relations activity, and other key indicators.

- Ensure the TAA human resource information system (HRIS) contains accurate data and is maintained to meet TAAs personnel information needs.

- Monitor trends and feedback to recommend revisions and improvements to policies, guidelines, and procedures in collaboration with People Operations team and TAA executives.

- Gather data, research, analyze, and report on complex employment issues in support of People Operations efforts, process improvement, and to inform leadership decisions.

- Manage People Operations programs and initiatives as assigned.

- Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Command System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.

The above listed functions are not necessarily all the essential functions. Job duties and functions may be expanded or reduced by management based on future changing needs and job requirements.

Qualifications

Position Requirements:

- Bachelor's Degree from an accredited four-year college/university in Human Resources Management, Business Administration, Organizational Development, or a related field.

- A minimum of three years of professional HR experience with expertise in employee relations matters, workplace investigations, or workforce data analysis.

- Any equivalent combination of education and years of experience sufficient to demonstrate the ability to satisfactorily meet the job requirements will be considered.

Preferred Qualifications:

- Certification in Human Resources Management such as SHRM, HRCI, IPMA, or similar organization.

- Work experience within public and non-profit organizations.

- Effective leadership and influencing skills, strong analytical and reasoning abilities, and superior communication skills.

- Knowledge of airport systems and operational needs.

- Ability to understand, speak, and communicate professionally in Spanish is preferred to enhance support for Spanish-speaking employees/team members.

Required Knowledge, Skills, and Abilities:

Knowledge of:

- Principles, practices, procedures, methods, and legal issues pertaining to personnel and human resources management, including recruitment, on-boarding, classification, compensation, and benefits.

- Federal and state laws, statutes, and regulations specific to personnel and human resources management such as EEO, FLSA, federal and state Family and Medical Leave Act (FMLA), Workers Compensation Act, ADA, Health Insurance Portability and Accountability Act (HIPAA).

- Workforce key performance indicators like attrition rates, time-to-hire, cost-per-hire, engagement scores, and pay equity.

- Principles and practices of sound business communications, research methods, and data analysis techniques.

- Trends in human resources program development.

- Microsoft Office Suite, especially Excel.

Skill in:

- Working with a variety of software programs including Microsoft Office, HRIS/HRMS, and databases.

- Building interactive dashboards and visual reports using tools such as Power BI or Tableau.

- Organization, oral, and written communication, proofreading, and critical thinking.

- Leading with influence and facilitating through others.

- Performing tasks with a high degree of accuracy, attention to detail, using mature judgment, working in stressful work surroundings, with deadlines and multiple projects.

- Initiating and organizing responsibilities without close supervision, taking independent action relative to work programs requiring immediate solutions, including notification to your supervisor if you are unable to resolve work problems.

- Researching information and organizing data in a meaningful form, making sound judgements, drawing accurate conclusions, and making appropriate recommendations.

- Self-motivation and take initiative to complete qualified work that furthers the mission and goals of the department and TAA.

- Establishing constructive and cooperative working relationships with others and maintaining them.

- Maintaining human resources information systems.

Ability to:

Environmental Requirements

- Work primarily in a typical, temperature controlled administrative office setting in a semi-enclosed workspace or office.

Mental Requirements

- Address time sensitive and urgent matters related to complex people operations business with good judgment and effectiveness.

- Perform tasks with a high degree of accuracy, attention to detail, with mature judgment, in fast moving work surroundings, with deadlines and multiple projects.

- Initiate and organize responsibilities without observant supervision.

- Effectively manage emergency events and situations consistent with federal regulations, NIMS/ICS, and best practices.

Physical Requirements

- Read, write, and speak the English language in an articulate, fluent manner.

- Communicate via telephone and computer with sufficient clarity to be understood by others.

General

Manage multiple priorities and remain organized.

Interact effectively with business contacts in a business-like customer service oriented manner, employing strong interpersonal skills.

Use of independent judgment requiring analysis of variable factors and determine the best course of action.

Perform tasks with a high degree of accuracy and attention to detail, with mature judgment; function with deadlines and multiple projects; organize and

prioritize responsibilities and take independent action.

Remain focused and effective in situations involving stress.

Establish and maintain effective working relationships with TAA personnel, the TAA Board, representatives of other agencies, the local business community and the public.

Understand that dissemination of information outside of job requirements is based on "need-to-know" and exercise discretion and maintain confidentiality due to sensitive nature of job functions.

Continually learn and apply the latest up-to-date technical knowledge and skills in functional area of responsibility.

Be sensitive and aware of actions and reactions of team members, tenants, outside agencies, and the public, and keep appropriate levels of

management informed.

Use a computer utilizing Microsoft office software, other computer software products and programs, and office equipment.

Perform emergency management and preparedness activities as required.

Licenses; Certificates; Special Requirements:

- Serve at the pleasure of the President/CEO and is not covered under the TAA employee appeal rights process.

- Valid Arizona Drivers license.

- Must obtain and maintain access to the Security Identification Display Area (SIDA)

- Must successfully complete the National Incident Management System Requirements and Certification (100, 200, 700, 800) within the first year of employment.

- As an employee, you are deemed to be essential personnel as part of TAAs Emergency Response Team, and must respond to airport incidents, as requested/required.