Surveillance Operator - Surveillance

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.   To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Job Description:

Part Time Surveillance Operator

Primary Role – Table Games Observations

Hours: Friday and Saturday evenings from 6 PM-2 AM

Job Summary:

Work with surveillance and casino operations to review surveillance video footage of casino table game play.  Primary role is to enter data associated with Blackjack, Baccarat, and Ultimate Texas Hold’em play evaluations, while also helping Operators to do the same. The Surveillance Operator reports directly to the Surveillance Shift Manager and is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and assets. This position plays a key role in identifying suspicious activities, preventing and detecting cheating or theft, and maintaining regulatory compliance.

Essential Job Functions:

- Monitor live and recorded surveillance of gaming and sensitive areas.
- Identify and report irregular play, cheating, theft, fraud, or policy violations.
- Prepare accurate written reports and preserve video evidence.
- Promptly notify leadership of suspected violations.
- Work closely and collaboratively with Table Games leadership and staff.
- Maintain strict confidentiality and follow all internal policies.
- Operate surveillance systems and report equipment issues.
- Other duties as assigned.

Qualifications:

- High school diploma or equivalent required.
- Previous surveillance, security, or law enforcement experience preferred.
- Must have Table Games knowledge
- Knowledge of casino operations, gaming procedures, and internal controls is highly desirable.
- Ability to multitask and remain focused in a fast-paced environment.
- Strong written and verbal communication skills.
- Excellent attention to detail and observation skills.
- Ability to work independently or as part of a team.
- Must pass Quarterly Testing on Table Games and Internal Controls
- Must be able to obtain and maintain a valid gaming license from the appropriate gaming regulatory agency.
- Must be able to use a computer and operate efficiently
- Must be able to get along with co-workers and work in a team environment
- Must be able to sit for extended periods of time.
- Must be able to view multiple monitors and screens for long durations.
- Must have the ability to hear and speak clearly via phone and radio transmissions.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
- Must be able to work in a dimly lit room for long periods.
- Must be able to work a flexible schedule, including nights, weekends, holidays, and overtime when required.

Work Environment:

- May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.