Infrastructure Engineering Sr. Manager-EUC Platform Engineering

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Regular or Temporary:
Regular

Language Fluency:  English (Required)

Work Shift:
1st shift (United States of America)
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Please review the following job description:

Leads the engineering, modernization, implementation, lifecycle management, security, and operational enablement of enterprise End User Computing platforms and services. Translates Platform Services strategy into executable plans that deliver a secure, resilient, intuitive, and scalable teammate computing experience. Leads engineering managers and experienced individual contributors across Windows build, endpoint configuration, vulnerability and problem management, and EUC platform engineering. Drives the evolution toward software-defined, product-oriented platform engineering through automation, infrastructure and configuration as code, CI/CD, automated controls, observability, self-service, and reusable platform capabilities. Reduces manual operational work while improving platform reliability, security, engineering velocity, teammate experience, and measurable service outcomes.

1. Implements and establish short-term tactical and operational plans for EUC engineering, with significant contributions toward Platform Services objectives, service reliability, security, and teammate experience.
2. Leads the design, engineering, implementation, lifecycle management, and support enablement of enterprise endpoint platforms spanning physical devices, persistent and non-persistent virtual desktops, Windows images, endpoint configurations, browsers, productivity applications, and supporting infrastructure.
3. Manages a multi-disciplinary EUC engineering organization that includes lower-level managers, platform engineers, experienced individual contributors, and strategic service partners.
4. Oversees Windows build engineering for physical and virtual images, endpoint configuration engineering, testing automation, application packaging, hardware engineering, feature updates, driver and BIOS currency, image automation, and platform transitions.
5. Directs endpoint vulnerability remediation, security baseline control execution, encryption compliance, remediation automation, exception and deferral processes, problem management, and reporting-quality improvement in partnership with Cyber, Risk, and control functions.
6. Advances EUC platform engineering through infrastructure as code, configuration as code, CI/CD pipelines, automated task sequences, reusable automation, version-controlled repositories, code peer review, and elimination of unnecessary manual steps.
7. Balances business requirements for simplicity, stability, performance, mobility, and timely delivery with technology requirements for standardization, automation, resiliency, security, compliance, and cost efficiency.
8. Establishes and enforces engineering standards, architectural guardrails, governance, change controls, documentation, and operational readiness requirements for endpoint technologies and services.
9. Partners with architecture, cybersecurity, identity and access management, network, cloud and hosting, service management, application owners, business technology teams, vendors, and support organizations to deliver integrated EUC solutions.
10. Guides the evaluation and adoption of modern endpoint capabilities, including digital employee experience tooling, passwordless authentication, self-service services, automated software updating, modern management, and virtual desktop platform modernization.
11. Leads escalation response to complex, high-impact endpoint incidents and systemic technical problems, ensuring appropriate troubleshooting, vendor escalation, root-cause analysis, remediation, and prevention activities.
12. Defines and monitors operational and engineering measures such as service-level performance, vulnerability and security-control compliance, image delivery, validation, backlog health, change outcomes, and automation effectiveness.
13. Communicates strategy, risk, capacity, performance, and delivery status to senior technology leadership through business reviews, operating metrics, roadmaps, findings updates, and decision-ready recommendations.
14. Ensures compliance with enterprise security, risk, audit, regulatory, records, change, and technology-management requirements; leads remediation of findings and management self-identified issues within the EUC domain.
15. Performs workforce planning, capacity management, vendor and contractor oversight, financial planning, prioritization, and resource allocation to meet operational commitments and transformation goals.
16. Builds organizational capability through coaching, succession planning, performance management, role clarity, cross-training, and development of engineering, automation, risk management, and leadership skills.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Implements and may help establish key elements of short-term (less than 1 year) tactical and operational plans with significant contribution towards the achievement of results for the job area.
2. Implements and maintains infrastructure platforms across key domains (e.g., cloud, network, compute, storage, databases, platform/middleware) to support secure and reliable enterprise operations.
3. Enforces technology strategies, standards, and governance to ensure alignment with organizational goals and regulatory compliance.
4. Manages a small to mid-sized infrastructure team that may consist of lower-level management as well as experienced individual contributors, delivering reliable and scalable infrastructure solutions.
5. Guides automation, monitoring, and optimization processes to enhance infrastructure availability and performance.
6. Collaborates with cross-functional teams to integrate new technologies and improve infrastructure standards and processes.
7. Troubleshoots and resolves numerous complex technical issues impacting infrastructure performance.
8. Monitors team performance and provides coaching and development to enhance skills and productivity.
9. Ensures compliance with security and risk management policies within the infrastructure domain.
10. Communicates effectively with upper-level management to align infrastructure initiatives with business objectives.
11. Participates in budgeting, resource planning, and operational reporting for the infrastructure team.

Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related.
- Minimum of 7 years of professional experience in infrastructure engineering.
- Experience managing a team within a technology environment.
- Knowledge of enterprise infrastructure technologies including cloud, network, database,  storage, platform, computing, and middleware.

Preferred Qualifications:

- Master's degree in a relevant technical or business discipline.

-  Experience managing technology teams, including managers and/or senior technical professionals, in a complex and regulated enterprise environment.

- Demonstrated knowledge of EUC technologies, including Windows endpoint engineering, physical and virtual desktop images, endpoint configuration, application packaging and testing technologies, hardware lifecycle engineering, browsers, and productivity platforms.

- Experience implementing infrastructure-as-code, CI/CD pipelines, configuration management, and remediation automation.

- Experience leading secure technology delivery within formal change, risk, control, audit, and regulatory governance frameworks.

- Experience directing vulnerability remediation, security configuration compliance, software currency, and endpoint risk-reduction programs.

- Experience applying automation, scripting, version control, testing, and modern engineering practices to improve reliability, repeatability, and scale.

- Strong communication, stakeholder management, prioritization, problem-solving, and executive-reporting skills.

- Experience with Microsoft Intune, Microsoft System Center Configuration Manager, Windows 11, Microsoft 365 Apps, Nexthink, Azure/Entra services, Citrix or comparable virtual desktop technologies, and endpoint analytics or digital experience platforms.

- Experience with ServiceNow, CMDB, vulnerability-response workflows, software lifecycle governance, and operational reporting.

- Knowledge of passwordless authentication, encryption, security baselines, and endpoint compliance controls.

- Industry certifications such as CISSP, CISM, Microsoft, ITIL, Agile, cloud, endpoint management, or equivalent credentials.

- Ability to evaluate alternative technical approaches and translate enterprise strategy into executable roadmaps, operating models, and measurable outcomes.

- Demonstrated ability to lead modernization while maintaining service stability, security, compliance, and a strong end-user experience.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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