Medical Office Coordinator (Psychiatry and Behavioral Sciences)

The Department of Psychiatry and Behavioral Sciences is seeking a Medical Office Coordinator to coordinate activities and provide secretarial support for a multi-faceted clinical/research office to ensure a smoothly functioning office and good patient relations. Interact with patients, patients’ family members, referring physicians, and third party carriers with regard to patient-related issues. Works with others in a team environment.

Specific Duties and Responsibilities

- Coordinates a multi-faceted clinical/research office.
- Assists patients, referring physicians, and third party carriers to resolve patient related issues. Researches and prepares specialized reports and budgets.
- Schedules patients for laboratory tests, medical examinations, and consultations.
- Acquires medical/psychiatric records of patients.
- Relay information to patients regarding preparation for laboratory tests and examinations. Maintains familiarity with various types of medical insurance to explain these plans.
- Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
- Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
- Arranges or assists in arranging patient transportation.
- Types routine correspondence and reports from dictation or handwritten copy using personal computer.
- Transcribes machine dictated medical reports and other documentation using medical terminology.
- Performs data entry of consult questionnaires.
- Uses personal computer to prepare manuscripts, grant proposals, statistical reports, tables, and charts using knowledge of scientific, medical, literary, or other technical terms.
- Answer telephone, screens callers, relays messages, and greets visitors.
- Maintains calendar, schedules appointments and meeting rooms.
- Opens, sorts and screens mail. Files in alphanumeric order and locates material from files. Assists with making routine travel and accommodation arrangements.
- Coordinates the servicing of office equipment.
- Operates personal computer to access e-mail, electronic calendars, and other basic office support software. Uses automated systems to access, enter, and edit patient information.
- Completes various request forms for office supplies and equipment as directed.
- Performs miscellaneous related duties as assigned.
- Must adhere to Service Excellence Standards: customer relations, self-management, teamwork, communications, ownership/accountability, continuous performance improvement.

Minimum Qualifications

- High school diploma or graduation equivalent.
- Two years of administrative experience.
- Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Associates Degree.
- Two years medical office experience.

Classified Title: Medical Office Coordinator  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.60 - $29.50 HRLY ($47,944 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30am to 5:00pm 
FLSA Status: Non-Exempt 
Location: JH at Howard County Hospital  
Department name: SOM Psy General Psychiatry   
Personnel area: School of Medicine