About this role
The Endpoint Services Lead is responsible for the strategy, design, administration, and operational oversight of the organization's Windows endpoint environment. This role provides leadership for endpoint engineering and management services, including Windows device lifecycle management, operating system deployment, software distribution, patch management, endpoint security, and compliance.
The Endpoint Services Lead develops technical roadmaps, evaluates emerging technologies, and drives initiatives that improve endpoint performance, reliability, security, and user experience across the enterprise. This position serves as the technical leader for the Endpoint Services team and collaborates closely with Infrastructure, Information Security, Clinical Applications, and Epic teams to ensure endpoint technologies support clinical workflows, security requirements, and organizational objectives.
Education
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience.
Experience
- 7+ years of experience managing enterprise endpoint technologies in a large-scale environment.
- 5+ years of experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) and/or Microsoft Intune.
- 3+ years of technical leadership or supervisory experience.
Required Knowledge & Skills
- Advanced knowledge of Microsoft Endpoint Configuration Manager (MECM/SCCM).
- Advanced knowledge of endpoint management technologies.
- Strong experience with Windows 11 Enterprise deployment and management.
- Strong understanding of Active Directory, Microsoft Entra ID, Group Policy, DNS, and DHCP.
- Experience with Microsoft 365 services and endpoint integration.
- Experience with endpoint security, vulnerability management, and compliance controls.
- Advanced PowerShell scripting and automation skills.
- Strong project leadership and organizational skills.
- Excellent written and verbal communication skills.
- Ability to effectively communicate with both technical and non-technical stakeholders.
- Experience creating and maintaining technical documentation.
- Demonstrated mentoring, coaching, and team leadership abilities.
Preferred Qualifications
- Healthcare industry experience, particularly within complex clinical environments.
- Experience supporting and integrating endpoint technologies with Epic client infrastructure and related clinical applications.
- Experience partnering with Epic technical teams to support workstation standards, operating system upgrades, endpoint security initiatives, application deployment strategies, and clinical device management.
- Experience with Imprivata solutions, including Single Sign-On (SSO), badge tap-and-go workflows, and clinical authentication technologies.
- Experience with Windows Autopilot.
- Experience supporting large-scale Windows 11 deployment initiatives.
- Knowledge of healthcare regulatory requirements and security frameworks affecting endpoint management.
- ITIL knowledge and service management experience.
Preferred Certifications
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Security+ or comparable cybersecurity certification
- ITIL Foundation Certification