Quality Manager – AI Server RMA (Field Repair) Operation

# Quality Manager –
AI Server RMA (Field Repair) Operation
Position Summary
The Quality Manager leads quality operations for AI server RMA, depot and field repair, rework, failure analysis, testing, and return-to-customer activities .
This role ensures complex AI/HPC server systems, including GPU/accelerator platforms, high-speed networking, power systems, firmware, and direct liquid cooling (DLC) , meet customer, engineering, safety, workmanship, and ISO 9001 requirements.
A key responsibility is turning field and RMA data into corrective actions that reduce repeat failures, No Trouble Found (NTF), repair escapes, and customer complaints .
Key Responsibilities
RMA & Repair Quality
- Own quality controls throughout the RMA lifecycle from receiving and diagnosis through repair, testing, release, and return to service.
- Establish inspection, acceptance, and release criteria for servers, racks, compute nodes, FRUs, and cooling systems.
- Ensure compliance with work instructions, engineering specifications, configuration controls, ESD, and workmanship requirements.
- Establish Quality Hold, Stop Ship, containment, escalation, and release criteria .
- Maintain product, component, repair, and test-result traceability.
- Prevent unresolved, intermittent, or repeat defects from reaching customers.
Failure Analysis & Corrective Action
- Lead structured problem solving using 8D, CAPA, 5 Why, Fishbone, Fault Tree, Pareto, and DOE , as appropriate.
- Drive investigations from symptom → failure mode → physical cause → escape point → systemic root cause .
- Partner with engineering on hardware, cooling, networking, power, firmware, and configuration failures.
- Ensure corrective actions address both defect occurrence and failure of existing detection/prevention controls.
- Verify corrective-action effectiveness and prevention of recurrence.

Quality Systems & Customer Support
- Maintain compliance with applicable ISO 9001, ISO 14001, ISO 45001, ANSI/ESD S20.20, customer, engineering, and IPC requirements .
- Support audits, NCR/MRB, CAPA, document/change control, calibration, training, supplier quality, and risk management.
- Serve as the Quality lead for customer complaints and major field escalations.
- Lead containment, customer 8Ds , root-cause investigations, corrective actions, and closure.
- Support Stop Ship and fleet-level containment when required.
Process Control, Analytics & NPI
- Establish quality gates for diagnosis, repair, component replacement, liquid-loop verification, functional/stress testing, final inspection, and release.
- Implement standardized defect/repair codes, electronic travelers, serial-number traceability, test-data retention, error-proofing, and layered audits.
- Monitor key metrics including RMA rate, repeat repair, FPY, repair yield, NTF, defect escapes, DOA after repair, customer complaints, and CAPA/8D aging .
- Use Pareto and trend analysis to identify systemic field-quality risks.
- Support new AI server introductions and participate in PFMEA, Control Plan, ECN/ECO, engineering change, and repair-readiness reviews .
Team Leadership
- Lead and develop Quality Engineers, inspectors, technicians, and supporting personnel.
- Manage staffing, training, qualification, performance, and technical development.
- Build a culture where employees are empowered to stop the process when product integrity or customer quality is at risk .
Required Qualifications
- Bachelor’s degree in Electrical, Mechanical, Industrial, Manufacturing, Quality Engineering , or related technical discipline.
- 5+ years of experience in electronics manufacturing, server hardware, repair/RMA, or quality engineering.
- 3+ years of Quality leadership or management experience.
- Strong knowledge of ISO 9001 Quality Management Systems .
- Demonstrated experience with 8D, CAPA, RCA, 5 Why, PFMEA, Control Plans, SPC, and Pareto analysis .
- Experience with complex electronics, data-center hardware, server repair, manufacturing, or RMA operations.
- Knowledge of ESD controls and electronic-product handling .
- Experience leading customer-facing investigations and corrective actions.
- Ability to interpret engineering drawings, specifications, BOMs, test results, and technical work instructions.
- Strong analytical, leadership, communication, and cross-functional problem-solving skills.

Preferred Qualifications
Experience with:
- AI or GPU server platforms
- Direct liquid cooling
- Server/datacenter RMA and field repair
- Electronics failure analysis and reliability testing
- Firmware/configuration management
- Customer 8D and supplier corrective actions
- PFMEA, Control Plans, and NPI
Preferred certifications:
- ASQ Certified Quality Engineer (CQE)
- ASQ CMQ/OE
- Six Sigma Green Belt or Black Belt
- ISO 9001 Lead/Internal Auditor
Technical Leadership
The successful candidate must be comfortable leading investigations spanning mechanical, electrical, thermal, cooling, firmware, software, and manufacturing processes . The role requires sufficient technical depth to challenge assumptions, evaluate objective evidence, determine containment boundaries, identify systemic risk, and ensure corrective actions prevent recurrence.
Ideal candidates combine hands-on quality expertise, strong customer leadership, and data-driven problem solving with experience supporting high-complexity AI server repair operations.
What changed: I reduced detailed component lists, combined overlapping QMS/customer responsibilities, and shortened the process and analytics sections. The posting still preserves the critical screening terms for the role, particularly AI/HPC, GPU servers, DLC, RMA, ISO 9001, 8D/CAPA/RCA, NPI, and customer quality leadership .
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