Supervisor, Revenue Cycle Management

In this role, your   primary duty   is to   mentor and provide   direct oversight of day- to day   supervise   activities assigned to the   R evenue   C ycle   T eam .

You   work to ensure   the   team delivers world-class services   in   revenue cycle assessment, systemic issue identification ,   system/process solutions ,   revenue cycle   integrity   assessment,   workflow processe s,   billing   and resolution of outstanding accounts receivable   to improve   clients’   efficiency and achieve   their   revenue   objectives .   You   are   responsible for   monitoring   workload .

You follow established guidelines, processes, and procedures to achieve team goals. You also deliver customer work yourself   and   are   recognized   as highly skilled and proficient in your discipline, conducting complex work .

Core   Responsibilities   of the Role

- Supervising the work of   the   Revenue Cycle   T eam   by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures

- Overseeing current customer contracts to make sure the team is meeting Tegria deliverables and sending status   reports

- Coordinating and leading daily team activities

- Assisting   with management decisions and activities

- Providing feedback about team members to management

- Develop ing   new processes and improv ing   existing processes   in pursuit of team goals   with emphasis on quality, efficiency, and speed.

- Following and enforcing   guidelines, processes, and procedures   to   accomplish   objectives   and ensure compliance with company and regulatory   requirements

- Helping to increase employee engagement through listening and   mentoring

- Providing input to management on performance evaluations, bringing performance concerns to management attention ,   and   participating   in corrective actions

- Performing the work of   revenue cycle analysts

- On-boarding and training new team members

- Monitoring key performance indicators in Revenue Cycle and working closely with management to improve clients’ cash flow, reduce denials, and minimize   bad debt .

- Maintain ing   a strong working knowledge of all RCM processes

- Research ing   and   identify ing   denial trends. Collaborat ing   between department leadership to improve processes to resolve issues and reduce impact   to   the accounts receivable.

- Develop ing   and coaching team members

- Recommend ing   and implement ing   coaching or corrective action

Additional Responsibilities

- Performing other duties as assigned

Required   Qualifications

- Bachelor’s degree in health information management   or a ccounting, or related fields; or equivalent combination of education and experience

- 3 + years   supervisory experience in medical billing   including   hospital billing and   collections

- Able and willing to travel to client sites   and office   as   needed

- Able and willing to work outside of normal   hours

- Experience mentoring less experienced team   members

- Extensive experience implementing, supporting,   optimizing , and upgrading MEDITECH and/or other   EMR

- Experience being evaluated against, and creating action plans based on financial goals and targets to create a profitable service   line

- Complete understanding and in-depth working knowledge of healthcare revenue cycle ;   Good working knowledge of medical terminology, billing guidelines,   HIPAA   and compliance ;   Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.

- Able to work   independently   and   with   wide latitude for independent   judgement

- A ble   to   establish   and monitor performance/productivity   standards

- Able to balance workload of being a supervisor and individual   contributor

- Has e xcellent judgement, understand ing   when and what questions to ask to reach well informed decisions that minimize risk.

- Advanced   skills in   Microsoft Office   and proficient with computer-based   accounts   receivable applications.

- Able to perform complex mathematical calculations for adjudication of accounts and applying complex contractual arrangements as   determined   by contracts negotiated within the customer contract.

- Has s trong   collaboration   and problem-solving skills.

- Able to a nalyze billing data and perform trending analysis to improve billing   utilizing   advanced Excel and Power Point for presentation.

- Possess e xcellent   tim e   management,   organizational   skills   and   prioritizing s kills to   permit   handling   the   workload

- Able to   work   with team members, customers,   providers   and medical facility staff tactfully and effectively.

- E xceptional verbal and written communication skills

- Strong   attention to detail

- Strong commitment to ethical behavior and   complying with   laws and regulations involved in the job.

- Comfortable   and accountable   working in a remote work environment in which video conference calls and vir tua l shared workspaces and tools are common.

- Able to communicate tactfully and firmly with   team members and   stakeholders

- Must have a private, secure workspace available at home /remote office   and access to internet with speed sufficient to perform the job

Desired Qualifications

- MEDITECH experience preferred

Success Criteria

People who are successful in this role…

- Maintain   high standards   for the quality of their own and others’   work

- Thrive under the pressure of time   constraints

- Approach their work with a service   mentality

- Autonomous and have excellent   follow-through

- Open to feedback and a mindset to grow   skills

- Able to adapt to change, delays or unexpected events while   maintaining   a positive mindset

Salary Range
$100,000-$115,000

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

- Your health, holistically.   We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
- Your financial well-being.   We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
- And everything in between.   Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.