About this role
What you will be doing
- Ensures the effective operation of the operations by directing and coordinating all service functions.
- Services as primary point of contact for assigned customer, liaising directly with all levels of the customer's organization including field operation and senior corporate staff.
- Works closely with the local operations manager and general manager to research problems and communicate necessary information.
- Works closely with the customer in determining strategies to maximize service and recommends new business opportunities.
- Has vast knowledge and keeps abreast of assigned airline business.
- Provides support to management in deal negotiations, contract development, and other business development or alliance development projects.
- Reporting and Recording Data using Excel Spread Sheets with Using Micro Formulas
- Represents the Company in a positive manner, modeling ethical business behavior and integrity.
- Reviews records and reports to ascertain data required for planning department operations.
- Assures adherence to safety policies and procedures. Reports all accidents and injuries and investigates ways in which to prevent re-occurrence.
- Maintains effective relations with customers.
- Can meet Company's Attendance standards.
- Other duties may be assigned.
Supervisory Responsibilities
- Manages employees in the department.
- Is responsible for the overall direction, coordination, and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; employee recognition, addressing issues and ensuring employees successfully complete company's training programs.