Repossession Specialist

To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on Navy Federal loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.

- Working knowledge of applicable federal and state laws, rules and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.)
- Experience in the collection of delinquent loans
- Experience using auditing/accounting principles and methods, preferably in a financial institution
- Experience in financial counseling, negotiating, and explaining decisions to members
- Experience in financial transaction/processing related responsibilities
- Experience working with all levels of staff, management, stakeholders, and vendors
- Ability to describe and discuss mechanical conditions of automobiles
- Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies
- Ability to work independently and in a team environment
- Effective member/customer service skills
- Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Effective skill assimilating information, analyzing facts, and developing logical conclusions
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill interacting tactfully and effectively in difficult situations
- Effective skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
- Effective research, analytical, and problem solving skills
- Effective organizational, planning and time management skills
- Effective verbal, interpersonal and written communication skills
- Effective database, word processing, and spreadsheet software skills

Desired Qualifications

- College level courses with concentration in Accounting, Finance, Business, or related field
- Knowledge of the remarketing industry and familiarity with the repossession process and related regulations and procedures
- Familiarity with Navy Federal products, services, processes, policies and procedures

Additional Information

Hours:

- Monday - Friday, 9:00AM - 5:30PM CST
- Monday - Friday, 10:00AM - 6:30PM EST

Location:

- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
- 141 Security Drive, Winchester, VA 22602